QR codes & voice
In the moment.
A quick scan opens a space to write or speak, while the experience is still fresh.
Explore QR feedbackCustomer experience management
Make every
customer feel
heard.
Collect feedback and Google reviews, understand what matters, and follow up with your customers.
From feedback to a brighter tomorrow
Understand the experience.
See where to improve.
Follow a customer’s feedback from their first comment to your team’s next step.
- 01
Listen to the whole story.
Hear the experience in your customers’ own words, through feedback and reviews.
The team was lovely, but I waited longer than expected.
- 02
Find what matters.
Recognize recurring topics, customer feelings, and opportunities to improve.
Waiting times
- 03
Keep the conversation going.
Follow up personally, with the original feedback in view.
Explore personal follow-up
Keep conversations moving
A customer
deserves a follow-up.
Acknowledge the experience, keep the conversation personal, and help your team follow through.
Different places. One clearer picture.
See the bigger picture
Learn from
every location.
See what customers value, where experiences differ, and which themes deserve another look.
Make feedback simple
Make it easy to tell you.
In person, online, or in their own words.
Packaging & links
After the visit.
Put a QR code on packaging or share a link, so customers can respond when it suits them.
Explore shared links
Website forms
While they browse.
Add a feedback form to your website and make it easy to share a thought.
Explore website forms
Already talking on Google?Bring your location reviews into the same picture.Explore Google Reviews For every place people gather
Made for the way you serve.
FAQs
A few things you
might be wondering.
How can customers share feedback?
Through QR codes, shared links, or forms on your website. Customers can write a message or record their voice.
Can I bring in Google Reviews?
Yes. You can import Google Reviews for your locations and understand them alongside the feedback you collect directly.
Can I use Customer Echo across several locations?
Yes. Location reports help you see what customers value at each location, where experiences differ, and which themes deserve a closer look.
Can we reply to customers?
Yes. Your team can exchange messages with customers and keep their feedback in context, so a personal follow-up has a place to happen.