Collect feedbackYour path / Self-Serve
Start with the essentials.
$49/ month
For small teams getting started.
Start free trial14-day free trial
- Up to 1,000 responses per month
- Unlimited touchpoints & AI insights
- NPS & CSAT tracking
- Email support
Find your fit
Two ways to
start listening.
Ready to get going, or need a plan shaped around your business? Choose the way that works for your team.
Collect feedback
Your path / Tailored
Bring the whole business.
Custom pricing
For growing businesses and franchises.
Get a quoteShaped around your locations and needs
- Unlimited responses
- Location analytics & comparisons
- API access & SKU support
- Priority support & custom onboarding
Whichever path you take
The essentials are already in.
Listen, understand, and follow through with the same core tools.
- Unlimited touchpoints
- NPS & CSAT tracking
- AI-powered insights
- Dashboard & analytics
- Real-time alerts
- Voice & text feedback
The details, when you need them
Look a little closer.
Compare what is included, one category at a time.
General Features
| Feature | Self-Serve | Tailored |
|---|---|---|
| Response CollectionCollect customer feedback through voice and text responses | Up to 1,000/month | Unlimited |
| TouchpointsQR codes, links, and feedback collection points | Unlimited | Unlimited |
| NPS & CSAT TrackingIndustry-standard satisfaction metrics | Included | Included |
| AI-Powered InsightsAutomated sentiment analysis and categorization | Included | Included |
| Dashboard & AnalyticsVisual reporting and data insights | Included | Included |
| Real-time AlertsInstant notifications for negative feedback | Included | Included |
Multi-Location Features
| Feature | Self-Serve | Tailored |
|---|---|---|
| Location AnalyticsPerformance comparisons between locations | Not included | Included |
| Location-based ReportingSeparate reports and dashboards per location | Not included | Included |
| Bulk QR Code ManagementGenerate and manage QR codes for multiple locations | Not included | Included |
| Cross-location BenchmarkingCompare performance metrics across your network | Not included | Included |
Product & SKU Features
| Feature | Self-Serve | Tailored |
|---|---|---|
| SKU SupportTrack feedback by specific products or SKUs | Not included | Included |
| Product Category AnalyticsGroup and analyze feedback by product categories | Not included | Included |
| Inventory-linked InsightsConnect feedback data with inventory systems | Not included | Included |
Advanced Features
| Feature | Self-Serve | Tailored |
|---|---|---|
| API AccessFull REST API for custom integrations | Not included | Included |
| Custom OnboardingPersonalized setup and training sessions | Not included | Included |
| Dedicated Success ManagerPersonal point of contact for ongoing support | Not included | Included |
| SSO & Enterprise SecuritySingle sign-on and advanced security features | Not included | Included |
| Custom IntegrationsBespoke integrations with your existing systems | Not included | Included |
Support & Service
| Feature | Self-Serve | Tailored |
|---|---|---|
| Support LevelResponse time and support channels available | Email support | Priority support |
| Training MaterialsDocumentation and training resources provided | Self-service docs | Custom training |
| Implementation TimelineHow quickly you can get up and running | 5 minutes | 1-2 weeks |
A few things to know
Good questions.
Clear answers.
Can I try Customer Echo?
The Self-Serve plan includes a 14-day free trial. Start through the registration page to explore the product.
What is included in Self-Serve?
Self-Serve is $49 per month and includes up to 1,000 responses per month, unlimited touchpoints, NPS and CSAT tracking, AI-powered insights, and email support.
How is Tailored pricing worked out?
Tell us about your business type, monthly customer volume, locations, and requirements. The team will prepare a quote for your needs.