Enterprise-Grade Security Infrastructure

Built on a foundation of security best practices, Customer Echo protects your data at every level

End-to-End Encryption

All data is encrypted using AES-256 bit encryption both in transit and at rest. Your customer feedback is protected from the moment it's submitted until it reaches your dashboard.

SOC 2 Type II Compliant

We undergo regular third-party audits to ensure our security controls meet the highest standards for data protection, availability, and confidentiality.

GDPR & CCPA Compliant

Full compliance with global data protection regulations. We provide tools for data portability, right to erasure, and consent management.

99.9% Uptime SLA

Enterprise-grade infrastructure with redundancy across multiple data centers ensures your feedback system is always available.

Privacy & Data Protection

Your customers trust you with their feedback. We help you honor that trust with comprehensive privacy controls.

Data Anonymization

Optional anonymization features ensure sensitive customer information can be protected while still gaining valuable insights.

Data Retention Controls

Configure automatic data deletion policies to comply with your organization's retention requirements.

Data Portability

Export all your data at any time in standard formats. Your data is yours, and we make it easy to take it with you.

Granular Permissions

Role-based access control with customizable permissions ensures team members only see what they need to.

Compliance & Certifications

We maintain the highest standards of compliance to meet your regulatory requirements

ISO 27001

Information Security Management

SOC 2 Type II

Security, Availability & Confidentiality

GDPR

EU Data Protection Regulation

CCPA

California Consumer Privacy Act

PCI DSS

Payment Card Industry Standards

Our Security Practices

Security isn't just technology—it's a commitment to continuous improvement and vigilance

Regular Security Audits

Independent third-party security assessments and penetration testing performed quarterly.

Secure Development Lifecycle

Security built into every stage of development with automated security scanning and code reviews.

Incident Response Team

24/7 security monitoring with a dedicated incident response team ready to act within minutes.

Employee Security Training

All team members undergo regular security awareness training and background checks.

Technical Security Specifications

Infrastructure Security

  • AWS cloud infrastructure with multi-region redundancy
  • Web Application Firewall (WAF) protection
  • DDoS protection and rate limiting
  • Regular automated backups with point-in-time recovery

Application Security

  • OAuth 2.0 and SAML 2.0 authentication support
  • Two-factor authentication (2FA) for all accounts
  • API rate limiting and authentication tokens
  • Regular dependency updates and vulnerability scanning

Global Infrastructure

Data centers strategically located worldwide for performance and compliance

North America

US East & West Coast data centers

Europe

EU data residency for GDPR compliance

Asia Pacific

Low-latency access across APAC region