QR Code Feedback Collection Software

Built for the way you work

Every Collection Method Your Business Needs

CustomerEcho provides every tool you need to collect feedback. Deploy QR codes in physical locations, embed forms on websites, enable voice feedback for detailed responses, and run NPS surveys automatically. With universal language support and complete brand customization, you'll capture authentic customer voices at every touchpoint, achieving response rates 3x higher than traditional methods.

Multiple channels, voice capability, NPS surveys, and complete customization

A customer sharing feedback on a phone beside a lavender QR feedback stand on a café counter — Customer EchoScanShare feedback

01 / Feedback Collection Suite

QR Code Feedback

Turn Any Surface Into a Feedback Point. Transform physical locations into instant feedback channels. QR codes work everywhere - restaurant tables, retail stores, product packaging, receipts, event venues, waiting rooms. Customers scan and share feedback in under 30 seconds without downloading apps or creating accounts.

Generate unlimited QR codes for different locations, products, or services
Works on any smartphone - no app downloads required
Track which QR codes generate the most feedback
Print on anything or display on digital screens

A software workspace with a feedback panel embedded beside project information. — Customer EchoYour websiteCustomer feedback

02 / Feedback Collection Suite

Seamless Website Integration

Add feedback collection to any website with a single line of code. The embedded form matches your site design perfectly and appears exactly where you want it. Capture feedback from website visitors without disrupting their browsing experience.

One-line embed code works with any website or platform
Responsive design adapts to desktop, tablet, and mobile
Customize appearance to match your website perfectly
No technical expertise required for installation

A café guest recording spoken feedback on her phone — Customer EchoVoiceCustomer feedback

03 / Feedback Collection Suite

Voice Recording

Let customers express themselves naturally through voice feedback. Speaking is faster than typing and captures emotional context that text alone cannot convey. Perfect for detailed feedback, customers on-the-go, or those who prefer talking to typing.

Capture Emotion and Nuance
One-tap voice recording on any device
Automatic transcription preserves both audio and text
Captures emotional tone and urgency in feedback
30 seconds of voice conveys more than paragraphs of text

Spanish feedback about helpful staff is connected to its English meaning and a shared positive staff theme. — Customer EchoTheir languageYour understanding

04 / Feedback Collection Suite

Support for all languages

Break down language barriers with AI-powered transcription and translation. Customers can provide feedback in any language they're comfortable with - whether typing or speaking. Our AI seamlessly transcribes and translates feedback, ensuring you understand every customer regardless of language.

Supports absolutely any language through advanced AI
Automatic transcription of voice feedback in native language
Real-time translation for your team to understand all feedback
No configuration needed - language detection is automatic

Your brand

A familiar experience at every touchpoint.

Your logo, your colours, the same invitation to share.

Customer EchoYour brandTheir voice

05 / Feedback Collection Suite

Fully Branded Experience

Every feedback touchpoint reinforces your brand identity. From custom QR code designs to perfectly matched form colors and logos, maintain complete brand consistency across all feedback channels. White-label options ensure customers only see your brand.

Custom colors, fonts, and logos on all feedback forms
Branded QR codes that match your visual identity
White-label solution removes all CustomerEcho branding
Consistent experience strengthens brand trust

A customer selecting a recommendation score on a Customer Echo tablet — Customer EchoRecommendation scoreThe reason why

06 / Feedback Collection Suite

Built-in NPS & Satisfaction Surveys

Automatically collect Net Promoter Score and satisfaction ratings with every feedback interaction. No separate survey tools needed - NPS is seamlessly integrated into your feedback collection flow with smart timing to maximize response rates.

NPS questions embedded in feedback flow for 95% completion rates
Customizable satisfaction metrics (CSAT, CES, custom scores)
Smart survey timing based on customer journey stage
Automatic score calculation and trend tracking

The difference in the everyday

Built for Every Customer Interaction

Transform any touchpoint into a feedback opportunity

A customer choosing a satisfaction rating on a Customer Echo tablet beside a matching QR invitation — Customer EchoA ratingThe story behind it

Can help businesses capture feedback while the customer experience is still fresh
Can let customers share detailed experiences through voice instead of typing
Can turn product packaging into a direct feedback channel with QR codes
Can embed feedback forms directly into your website or web app
Can collect feedback from international customers in their native language
Can maintain brand consistency across all physical and digital touchpoints
Can generate unique QR codes for different locations, teams, or products
Can capture authentic customer emotion through voice feedback