Everything Your Public Reviews Should Already Be Doing
Automatic import, unified analysis, and cross-source trends — without a separate reputation tool
One Stream, Not A Separate Reviews Tab
This is the part other tools get wrong. Imported reviews are not filed away in a reputation module — they join the same feedback stream as every QR scan, with the same filters, the same search, and the same views. Sort by urgency and you see a one-star Google review next to a QR complaint from this morning, because both are customers telling you something is wrong.
- Reviews and QR feedback share one inbox, one search, one set of filters
- Source is a label on the item, never a wall between products
- Filter to a single source when you want to — but you rarely need to
- No swivel-chairing between a feedback tool and a reputation tool
Food was good but we waited 25 minutes for a table we had booked.
Booked ahead and still queued. Service after that was fine.
Connect Google Once, Then Stop Thinking About It
Authorize your Google Business Profile and CustomerEcho takes it from there. Your existing reviews come across with the connection so you start with history rather than a blank slate, and new reviews arrive on their own as customers post them. Multi-location businesses connect each location and keep them straight automatically.
- Standard Google Business Profile authorization — no scraping, no plugins
- Existing reviews import with the connection, so trends start populated
- New reviews arrive automatically as they are posted
- Each location connects separately and stays correctly attributed
Review sources
1 connected- GoogleReviews sync automaticallyConnected
- YelpOn the roadmapComing soon
- TripadvisorOn the roadmapComing soon
- TrustpilotOn the roadmapComing soon
New sources land in the same stream as your QR feedback — nothing to reconfigure.
The Same AI Reads Every Review
Imported reviews go through the identical Intelligence Engine that processes your QR feedback. Sentiment, emotion, topic category, and urgency score are applied the same way, in the customer's own language. You do not get a star rating and a shrug — you get to know that three reviews this week were really about the same understaffed shift.
- Sentiment and emotion detection on the review text, not just the star count
- Automatic topic tagging using the same categories as your own feedback
- Urgency scoring so the reviews that need attention rise to the top
- Reviews written in any language are analyzed and readable in yours
AI Generated Insights
Customer is highlighting the problem with her response before and wants faster resolution of their problems with the product.
Customer is most happy about the fact that her request was handled with great care and is impressed by the polite staff.
Trends That Span Public And Private Feedback
The most useful signal in customer experience is the complaint that shows up in both places. Because reviews and QR feedback share one analysis layer, your dashboards and reports count them together. When an issue appears privately and publicly in the same week, that is not noise — that is the thing to fix first.
- Topic trends draw on every source at once
- Compare what customers say publicly against what they tell you privately
- Per-location review performance alongside per-location feedback volume
- Included in the same automated reports you already receive
Sentiment Trends
7-day sentiment analysis
Know About A Bad Review While It Still Matters
A one-star review found three weeks later is a post-mortem. Low-rated reviews are surfaced through the same alerting and case workflow as critical QR feedback, so the right manager sees it and the underlying issue gets an owner. Replies to the review itself are still posted in Google — CustomerEcho makes sure you know what to say and who should fix it.
- Low-rated reviews flow into the same alerting rules as critical feedback
- Cases can be opened from a review so the root cause gets an owner
- Full context on hand before you respond in Google Business Profile
- Nothing waits for someone to remember to check the reviews tab
Filter by Sentiment
Filter by Tags
More Sources On The Way
Google is the connected source today. Yelp, Tripadvisor, and Trustpilot are on the roadmap, and because everything already merges into one stream, adding them will not mean new dashboards, new reports, or new habits. The platforms change; the workflow does not.
- Yelp, Tripadvisor, and Trustpilot planned as additional sources
- New sources join the existing stream with no reconfiguration
- Your saved views, filters, and reports keep working unchanged
- Tell us which platform matters most to your business
