Capture real-time dining feedback to improve food quality, service, and guest satisfaction. Designed for QR code deployment at every table.
This restaurant feedback survey is built for multi-location restaurant groups, independent restaurants, and fast-casual chains that want honest, timely guest feedback. It covers the core touchpoints of the dining experience: food quality, service attentiveness, cleanliness, and ambiance.
The template uses a mix of rating scales for quantitative benchmarking and open-text fields for qualitative detail. The NPS question at the end gives you a single, trackable loyalty metric you can compare across locations and over time.
How would you rate your overall dining experience today?
How satisfied were you with the quality of your food?
How would you rate the speed of service?
How friendly and attentive was your server?
How would you rate the cleanliness of the restaurant?
How would you rate the ambiance and atmosphere?
Was your order accurate and complete?
How likely are you to recommend this restaurant to a friend or colleague?
What did you enjoy most about your visit?
Is there anything we could improve for your next visit?
Place QR codes on tables and receipts so guests can respond while the experience is fresh.
Keep the survey under 2 minutes -- aim for 8-10 questions maximum.
Include at least one open-text question to capture specific, actionable feedback.
Add a question about the specific dish ordered to track menu item performance.
Use conditional logic: if a guest rates service below 3, ask a follow-up about what went wrong.
Share weekly feedback summaries with front-of-house staff to close the loop.
Customize this template, generate QR codes for every table, and start collecting real-time feedback with Customer Echo.