Turn Every Customer Voice Into Actionable Insights

Capture instant feedback through QR codes and voice messages. Our AI analyzes sentiment in real-time, helping you respond to customer needs before they become problems. Deploy in minutes, see results immediately.

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Satisfaction Score

4.8/5.0

↑ 0.3 from last month

Response Rate

73%

↑ 12% this week

Total Feedback

1,234

245 new today

Sentiment

68%
22%
10%

Trends

AI Powered
Service Excellence • 15 mentions today

Staff friendliness praised repeatedly...

Wait Time Concerns • 8 mentions

Order delays during evening rush...

Food Temperature Issues • 5 complaints

Cold food reports during delivery...

Enterprise Features, Small Business Simplicity

Customer Echo makes advanced customer experience management accessible to every business. No complex setup, no lengthy contracts—just instant results.

Multi-Channel Feedback

QR codes, web widgets, email links, and voice recording. Collect feedback wherever your customers are.

AI Sentiment Analysis

Understand emotion behind every feedback. Auto-categorization, urgency detection, and trend identification.

Customer Intelligence Hub

Complete customer profiles with interaction history, NPS scores, notes, and collaborative team insights.

Smart Case Management

Convert feedback to support cases. Two-way messaging, email integration, and AI-powered summaries.

Real-Time Dashboard

Live metrics, 14-day trends, team performance stats, and instant alerts for critical feedback.

Automated Reporting

AI-generated daily, weekly, and monthly reports with visual trends and actionable recommendations.

NPS & Satisfaction Tracking

Built-in Net Promoter Score system with trend analysis across multiple customer touchpoints.

Team Collaboration

Multi-tenant architecture with role-based access, secure data isolation, and team performance metrics.

Transform Your Customer Experience

Discover how Customer Echo empowers businesses to build stronger relationships through instant feedback and AI-powered insights

Capture Every Voice

  • Voice-to-text feedback captures emotion and nuance that text alone misses
  • QR codes at physical locations enable instant feedback while the experience is fresh
  • Web widgets seamlessly integrate with your existing digital touchpoints
  • Multi-language support ensures every customer can share their experience

Reduce Friction

  • 60-second feedback process respects your customers' time
  • No app downloads or account creation required
  • Works on any device with a camera or microphone
  • Anonymous options increase participation rates by 40%

Real-Time Collection

  • Feedback appears in your dashboard within seconds
  • Capture in-the-moment reactions before they fade
  • Prevent negative experiences from escalating to public reviews
  • Build a continuous feedback loop with your customers

Instant Feedback Collection Flow

Complete process in < 30 seconds

QR

Scan QR Code

Customer scans with phone

Open Form

Form opens instantly

Share Feedback

Type or record voice

AI
Analyzed
Routed

Instant Processing

AI analyzes & routes

Result: Instant Customer Insights

Feedback captured, analyzed, and routed to the right team in seconds

95%
Completion Rate
4.8/5
User Rating
2.5x
More Feedback

Loved by Teams Worldwide

Join 500+ businesses already transforming customer feedback into growth

"Customer Echo transformed our feedback process. We now respond to issues 70% faster and our satisfaction scores have never been higher."
Sarah Martinez
Operations Director
The Burger Co.
"The AI insights are game-changing. We discovered patterns in customer feedback we never knew existed. Revenue is up 25% since we started."
David Chen
Franchise Owner
FitLife Gyms
"Finally, a feedback platform that our staff actually uses. The simplicity and automation features have made it an essential part of our operations."
Emily Rodriguez
Head of Customer Experience
StyleBox Retail
View Customer Success Stories

Ready to Transform Your Customer Experience?

Join hundreds of businesses already using Customer Echo to boost satisfaction, prevent negative reviews, and increase customer loyalty.

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Comparisons

Customer Echo

Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.

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