Customer feedback is valuable data. We protect it with enterprise-grade security measures, comprehensive compliance certifications, and a commitment to transparency.
Built on a foundation of security best practices, Customer Echo protects your data at every level
All data is encrypted using AES-256 bit encryption both in transit and at rest. Your customer feedback is protected from the moment it's submitted until it reaches your dashboard.
We undergo regular third-party audits to ensure our security controls meet the highest standards for data protection, availability, and confidentiality.
Full compliance with global data protection regulations. We provide tools for data portability, right to erasure, and consent management.
Enterprise-grade infrastructure with redundancy across multiple data centers ensures your feedback system is always available.
Your customers trust you with their feedback. We help you honor that trust with comprehensive privacy controls.
Optional anonymization features ensure sensitive customer information can be protected while still gaining valuable insights.
Configure automatic data deletion policies to comply with your organization's retention requirements.
Export all your data at any time in standard formats. Your data is yours, and we make it easy to take it with you.
Role-based access control with customizable permissions ensures team members only see what they need to.
We maintain the highest standards of compliance to meet your regulatory requirements
Information Security Management
Security, Availability & Confidentiality
EU Data Protection Regulation
California Consumer Privacy Act
Healthcare Data Protection
Payment Card Industry Standards
Security isn't just technology—it's a commitment to continuous improvement and vigilance
Independent third-party security assessments and penetration testing performed quarterly.
Security built into every stage of development with automated security scanning and code reviews.
24/7 security monitoring with a dedicated incident response team ready to act within minutes.
All team members undergo regular security awareness training and background checks.
Data centers strategically located worldwide for performance and compliance
US East & West Coast data centers
EU data residency for GDPR compliance
Low-latency access across APAC region
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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