Pricing built for your business

Start small or scale big - we grow with you

Self-Serve

$49 per month

For small teams getting started

  • Up to 1,000 responses/month
  • Unlimited touchpoints
  • NPS & CSAT tracking
  • AI-powered insights
  • Email support
  • 14-day free trial
Most Popular

Tailored

Custom pricing

For growing enterprises and franchises

  • Unlimited responses
  • Unlimited Touchpoints
  • NPS & CSAT tracking
  • AI-powered insights
  • Location Analytics with Comparisons
  • Location based reporting
  • SKU Support
  • Priority support
  • Custom onboarding
  • API access
  • Dedicated success manager

πŸ’‘ Most businesses with 2-10 locations invest $200-800/month

Compare Plan Features

See exactly what's included in each plan to make the best choice for your business

Features
Self-Serve
From $49/month
Tailored
Custom quote

πŸ“Š General Features

Core functionality available across all plans
β–Ό
Response Collection
Collect customer feedback through voice and text responses
βœ“
Up to 1,000/month
βœ“
Unlimited
Touchpoints
QR codes, links, and feedback collection points
βœ“
Unlimited
βœ“
Unlimited
NPS & CSAT Tracking
Industry-standard satisfaction metrics
βœ“
βœ“
AI-Powered Insights
Automated sentiment analysis and categorization
βœ“
βœ“
Dashboard & Analytics
Visual reporting and data insights
βœ“
βœ“
Real-time Alerts
Instant notifications for negative feedback
βœ“
βœ“

🏒 Multi-Location Features

Advanced features for businesses with multiple locations
β–Ό
Location Analytics
Performance comparisons between locations
βœ—
βœ“
Location-based Reporting
Separate reports and dashboards per location
βœ—
βœ“
Bulk QR Code Management
Generate and manage QR codes for multiple locations
βœ—
βœ“
Cross-location Benchmarking
Compare performance metrics across your network
βœ—
βœ“

πŸ“¦ Product & SKU Features

Features for product-focused feedback collection
β–Ό
SKU Support
Track feedback by specific products or SKUs
βœ—
βœ“
Product Category Analytics
Group and analyze feedback by product categories
βœ—
βœ“
Inventory-linked Insights
Connect feedback data with inventory systems
βœ—
βœ“

πŸ”§ Advanced Features

Enterprise-level capabilities and integrations
β–Ό
API Access
Full REST API for custom integrations
βœ—
βœ“
Custom Onboarding
Personalized setup and training sessions
βœ—
βœ“
Dedicated Success Manager
Personal point of contact for ongoing support
βœ—
βœ“
SSO & Enterprise Security
Single sign-on and advanced security features
βœ—
βœ“
Custom Integrations
Bespoke integrations with your existing systems
βœ—
βœ“

🎯 Support & Service

Different levels of support for different needs
β–Ό
Support Level
Response time and support channels available
βœ“
Email support
βœ“
Priority support
Training Materials
Documentation and training resources provided
βœ“
Self-service docs
βœ“
Custom training
Implementation Timeline
How quickly you can get up and running
βœ“
5 minutes
βœ“
1-2 weeks

Key features for modern feedback collection

Let's Build Your Perfect Plan

Tell us about your needs and we'll send you a custom quote within 24 hours.

Contact Information

Business Information

Customer Reach

Additional Details

30-day money back guarantee β€’ No setup fees β€’ Cancel anytime

24/7 Support
SOC 2 Certified
99.9% Uptime

Frequently Asked Questions

Got questions? We've got answers. Find everything you need to know about our platform.

Ready to Transform Your Customer Experience?

Join hundreds of businesses already using Customer Echo to boost satisfaction, prevent negative reviews, and increase customer loyalty.

Copyright Β© 2025 Customer Echo. All rights reserved.