Pricing built for your business

Start small or scale big - we grow with you

Self-Serve

$49per month

For small teams getting started

  • Up to 1,000 responses/month
  • Unlimited touchpoints
  • NPS & CSAT tracking
  • AI-powered insights
  • Email support
  • 14-day free trial
Most Popular

Tailored

Custom pricing

For growing enterprises and franchises

  • Unlimited responses
  • Unlimited Touchpoints
  • NPS & CSAT tracking
  • AI-powered insights
  • Location Analytics with Comparisons
  • Location based reporting
  • SKU Support
  • Priority support
  • Custom onboarding
  • API access
  • Dedicated success manager

Most businesses with 2-10 locations invest $200-800/month

Compare Plan Features

See exactly what's included in each plan to make the best choice for your business

Features
Self-Serve
From $49/month
Tailored
Custom quote

General Features

Core functionality available across all plans
Response Collection
Collect customer feedback through voice and text responses
Up to 1,000/month
Unlimited
Touchpoints
QR codes, links, and feedback collection points
Unlimited
Unlimited
NPS & CSAT Tracking
Industry-standard satisfaction metrics
AI-Powered Insights
Automated sentiment analysis and categorization
Dashboard & Analytics
Visual reporting and data insights
Real-time Alerts
Instant notifications for negative feedback

Multi-Location Features

Advanced features for businesses with multiple locations
Location Analytics
Performance comparisons between locations
Location-based Reporting
Separate reports and dashboards per location
Bulk QR Code Management
Generate and manage QR codes for multiple locations
Cross-location Benchmarking
Compare performance metrics across your network

Product & SKU Features

Features for product-focused feedback collection
SKU Support
Track feedback by specific products or SKUs
Product Category Analytics
Group and analyze feedback by product categories
Inventory-linked Insights
Connect feedback data with inventory systems

Advanced Features

Enterprise-level capabilities and integrations
API Access
Full REST API for custom integrations
Custom Onboarding
Personalized setup and training sessions
Dedicated Success Manager
Personal point of contact for ongoing support
SSO & Enterprise Security
Single sign-on and advanced security features
Custom Integrations
Bespoke integrations with your existing systems

Support & Service

Different levels of support for different needs
Support Level
Response time and support channels available
Email support
Priority support
Training Materials
Documentation and training resources provided
Self-service docs
Custom training
Implementation Timeline
How quickly you can get up and running
5 minutes
1-2 weeks

Key features for modern feedback collection

Let's Build Your Perfect Plan

Tell us about your needs and we'll send you a custom quote within 24 hours.

Contact Information

Business Information

Customer Reach

Additional Details

30-day money back guarantee • No setup fees • Cancel anytime

24/7 Support
SOC 2 Certified
99.9% Uptime

Frequently Asked Questions

Got questions? We've got answers. Find everything you need to know about our platform.

Ready to Transform Your Customer Experience?

Join hundreds of businesses already using Customer Echo to boost satisfaction, prevent negative reviews, and increase customer loyalty.