See why growing businesses choose Customer Echo over Google Forms. Get enterprise-grade feedback intelligence without enterprise complexity.
See why forward-thinking businesses choose Customer Echo over traditional feedback tools
| Feature | Customer Echo Next-gen feedback intelligence | Google Forms Traditional survey tool |
|---|---|---|
| Core Survey Features | ||
| Survey Creation | Professional templates + AI | Basic form builder |
| Question Types | 20+ types with logic | 8 basic types |
| Response Collection | Multi-channel | Email & link only |
| Branding & Customization | Full white-label | Limited customization |
| Analytics & Insights | ||
| AI-Powered Analysis | Auto-generates insights | Manual analysis only |
| Predictive Analytics | Predict churn & trends | Not available |
| Real-time Insights | Instant AI summaries | Basic charts only |
| Sentiment Analysis | Advanced NLP engine | Basic word clouds |
| Data Export | Multiple formats + API | Google Sheets only |
| Professional Features | ||
| Team Collaboration | Advanced permissions | Basic sharing |
| Security & Compliance | SOC 2, GDPR, HIPAA | Basic Google security |
| Support | Priority support included | Community forums only |
| Integration & Extensibility | ||
| Native Integrations | 50+ including Slack, Salesforce | Google Workspace only |
| API Access | Full API on all plans | Enterprise plans only |
| Pricing & Value | ||
| Starting Price | $79/month | Free (limited) |
| Professional Features | All features included | Basic forms only |
• Important features for modern feedback collection
Simple form builder with basic charts. Manual analysis in Google Sheets.
AI-powered platform that automatically discovers insights and predicts trends from your feedback.
Great for simple surveys. Limited branding, basic features, no support.
Professional platform with white-labeling, advanced features, and dedicated support.
Works with Google Workspace only. Data stays in spreadsheets.
Connects to your entire tech stack. Pushes insights where your teams work.
See how these companies transformed their customer feedback programs by switching to Customer Echo
"We outgrew Google Forms in a month. Customer Echo gave us the professional features and AI insights we needed to scale."
"Google Forms couldn't meet our compliance needs. Customer Echo's security features and AI insights transformed our feedback process."
"Night and day difference. From basic forms to AI-powered insights that helped us improve customer satisfaction by 35%."
Join 500+ growing companies using Customer Echo for professional feedback intelligence. Start free, scale confidently.
No credit card required • Import existing data • 14-day free trial
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
Copyright © 2025 Customer Echo. All rights reserved.