Compare Customer Echo and UserVoice to see why product teams choose AI-powered insights over traditional feedback management.
See why forward-thinking businesses choose Customer Echo over traditional feedback tools
| Feature | Customer Echo Next-gen feedback intelligence | UserVoice Traditional survey tool |
|---|---|---|
| Feedback Management | ||
| Feedback Collection | Multi-channel + AI | Portal & widgets |
| Idea Management | AI categorization | Manual tagging |
| Voting System | Smart prioritization | Basic voting |
| Analytics & Intelligence | ||
| AI-Powered Analysis | Auto-generates insights | Basic AI features |
| Predictive Analytics | Predict churn & trends | Not available |
| Trend Detection | AI-powered trends | Manual analysis |
| Impact Prediction | Revenue impact AI | Not available |
| Product Intelligence | ||
| Feature Prioritization | AI-driven scoring | Vote count only |
| Customer Segments | Auto-segmentation | Manual segments |
| Churn Prediction | Predictive AI | Not available |
| Integration & Extensibility | ||
| Native Integrations | 50+ including Slack, Salesforce | Product tools focus |
| API Access | Full API on all plans | Full API access |
| Pricing & Value | ||
| Starting Price | $79/month | $699/month |
| User Limits | Unlimited users | Seat-based pricing |
| AI Features | Included standard | Not available |
• Important features for modern feedback collection
Collects and organizes feedback. You analyze patterns and prioritize manually.
AI automatically discovers insights, predicts impact, and recommends what to build next.
Prioritize by vote count. Hope the loudest voices represent your market.
AI predicts revenue impact and churn risk, prioritizing features that drive real business value.
$699+/month for basic features. Pay per seat. Manual analysis.
Start at $29/month with AI included. Unlimited users. Automated insights.
See how these companies transformed their customer feedback programs by switching to Customer Echo
"UserVoice organized our feedback. Customer Echo's AI actually tells us what to build next and predicts the revenue impact."
"We saved $7k/year and got 10x better insights. The AI catches trends we would have missed with UserVoice's manual approach."
"Customer Echo costs 60% less than UserVoice but delivers predictive insights that helped us reduce churn by 32%."
Join product teams who switched from UserVoice to Customer Echo for AI-powered insights at a fraction of the cost.
No credit card required • Import UserVoice data • 14-day free trial
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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