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POSITIVE Customer reports excellent service experience with quick response time.
Customer Echo's Response & Resolution system combines smart case management with powerful automation. Automatically route feedback to the right team, trigger workflows based on content, send instant responses, and track resolution through completion. With AI-powered routing, automated acknowledgments, and intelligent escalation, you'll resolve issues 75% faster while maintaining the personal touch that builds loyalty.
From automated responses to workflow orchestration
Message customers directly from the platform, no email client needed. Unified communication hub keeps all customer interactions in context, enabling seamless conversations without switching between tools.
Customer reports excellent service experience with quick response time.
AI identifies urgent feedback and automatically creates cases with priority scoring and suggested actions. Machine learning algorithms analyze feedback content, customer history, and business context to determine urgency.
Product arrived damaged and packaging was completely torn. This is unacceptable for the premium price I paid. Need immediate resolution or full refund.
Communicate directly with customers through email or in-app messaging. All conversations tracked in one place. Unified inbox handles email, SMS, chat, and social media messages.
Customer reports excellent service experience with quick response time.
Transform every customer complaint into an opportunity for retention and improvement
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Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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