Customer Echo's Performance Analytics combines live dashboards with AI-generated reporting. Monitor satisfaction in real-time, receive automated daily/weekly/monthly reports, and get predictive insights about future trends. With customizable dashboards, scheduled reports, and smart alerts, you'll have complete visibility into performance while saving countless hours on manual analysis.
Live dashboards plus AI-generated reports and recommendations
Spot patterns and changes before they become problems. Advanced trend analysis identifies emerging patterns in customer satisfaction, enabling proactive intervention before issues escalate into major problems.
7-day sentiment analysis
Real-time NPS, CSAT, and custom satisfaction scores with trend analysis and benchmarking. Interactive charts show satisfaction trends over time with drill-down capabilities.
Track response rates, feedback frequency, and performance metrics across locations. Real-time dashboard shows feedback volume, response conversion, and operational metrics for location-based QR code feedback collection.
Feedback collection by location
Today vs All Time
Live sentiment breakdown showing emotional trends and emerging issues as they develop. Real-time sentiment distribution with positive, negative, and neutral percentages.
"I've been a loyal customer for years, but my recent experience was absolutely terrible. The service was incredibly slow, the staff seemed completely disinterested, and my order was wrong twice. This is not the quality I expect from a premium brand. Very disappointing and frustrating."
Monitor open cases, resolution times, and escalations. Never let problems linger. Real-time case status dashboard shows open, in-progress, and resolved cases.
This is a list of all your customer cases.
Receive comprehensive reports automatically generated by AI. Daily summaries, weekly trends, and monthly deep-dives with actionable recommendations. No manual work required - reports arrive in your inbox ready to share.
The day is going not as good as expected. 4 complaints were received with the majority complaining about service quality.
Customer sentiment breakdown
Types of feedback received
Promoters, passives, and detractors
Support cases for this period
Report generated on September 06, 2025 at 10:00 AM
Main Building - Customer Experience Report
AI analyzes historical data to forecast future trends and identify opportunities. Get early warnings about declining satisfaction, predict seasonal patterns, and understand what drives success.
AI-powered pattern detection and insights
Spot problems as they emerge and respond with lightning speed to protect your reputation
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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