Compare Customer Echo and Typeform to see why teams need more than conversational forms. Get AI-powered insights that turn feedback into strategic decisions.
See why forward-thinking businesses choose Customer Echo over traditional feedback tools
| Feature | Customer Echo Next-gen feedback intelligence | Typeform Traditional survey tool |
|---|---|---|
| Core Survey Features | ||
| Survey Creation | AI-powered + conversational | Conversational forms |
| Question Types | Smart branching + AI | Beautiful but basic |
| Response Collection | Omnichannel | Web-focused |
| Analytics & Insights | ||
| AI-Powered Analysis | Auto-generates insights | Manual analysis only |
| Predictive Analytics | Predict churn & trends | Not available |
| Real-time Insights | Instant AI summaries | Basic metrics only |
| Sentiment Analysis | Advanced NLP engine | Basic word clouds |
| Automation & Workflows | ||
| Automated Actions | Trigger alerts & tasks | Limited to email alerts |
| Response Routing | Smart routing by sentiment | Manual only |
| Follow-up Actions | Automated workflows | Manual only |
| Integration & Extensibility | ||
| Native Integrations | 50+ including Slack, Salesforce | Basic webhooks |
| API Access | Full API on all plans | Limited API |
| Pricing & Value | ||
| Starting Price | $79/month | $29/month |
| Response Limits | Unlimited on all plans | 100/month on basic |
| Analytics Features | Included in all plans | Basic metrics only |
• Important features for modern feedback collection
Creates beautiful, engaging forms. Basic reporting shows completion rates and answers.
Combines engaging surveys with AI that automatically discovers insights and predicts customer behavior.
Collects responses beautifully. You export data for analysis elsewhere.
AI analyzes responses instantly, triggers alerts for urgent issues, and automates follow-up actions.
Standalone form builder with limited integrations. Manual data handling.
Central feedback intelligence platform that connects to your entire tech stack automatically.
See how these companies transformed their customer feedback programs by switching to Customer Echo
"We loved Typeform's design, but needed insights, not just responses. Customer Echo's AI helps us understand what clients really want."
"Typeform gave us pretty forms. Customer Echo gives us predictive insights that helped our startups increase retention by 40%."
"The switch was worth it. We get better completion rates than Typeform PLUS AI insights that drive product decisions."
Join teams who upgraded from Typeform to Customer Echo for AI-powered insights that drive real business impact.
No credit card required • Import Typeform data • 14-day free trial
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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