Clients Don't Tell You When They're Unhappy
Get real feedback while the project is still running
Problem
Your Customers Aren't Telling You the Truth
The biggest challenge in your industry is that dissatisfied customers stay silent. 96% of unhappy customers never complain β they either never return, or go straight to Google with a negative review.
Why traditional methods fail:
- Hidden Dissatisfaction: Project sponsor says 'very helpful,' but doesn't call you in the next budget cycle.
- Mid-Project Blindness: Project will take 6 months. Is the client satisfied at month 3? In formal meetings, everyone says 'everything is fine.'
- Consultant Performance Uncertainty: Which consultant is appreciated by the client, which one is seen as 'not good enough'?
- Value Perception Problem: Consulting services are intangible. Does the client feel they got their money's worth?
As a result, businesses keep repeating the same mistakes without ever learning the real reasons behind customer loss.
Solution
Feedback at Every Point of the Consulting Project
CustomerEcho captures customer experience from project milestones to workshops, post-presentation to project close.
How it works:
Capture
Collect feedback at key touchpoints with QR codes - no apps needed, just scan and share in 30 seconds.
Analyze
AI automatically categorizes feedback, identifies trends, and highlights urgent issues requiring attention.
Connect
Link feedback to specific locations, staff, or services to understand exactly where improvements are needed.
Act
Get instant alerts for critical issues, enabling your team to resolve problems before customers leave.
You receive feedback while customers are still on-site β giving you the chance to intervene and turn a negative experience into a positive one.
45%
Repeat business rate increase
3x
More project feedback
30%
Relationships saved with mid-project intervention
24 hrs
Critical dissatisfaction notification time
Real-World Scenarios
These aren't hypotheticals. These situations happen every day in businesses like yours:
Invisible Disappointment
Strategy project has been running for 4 months. Client CEO says 'going great' in every meeting. But CFO is actually unhappy with the consultants' pace.
Project completed, final presentation delivered. 6 months later, when they asked for a proposal for a new project, they said 'we'll try a different firm this time.'
Similar Situations
Sponsor is happy, but project team complains about working with consultants.
CEO loved the strategy, but implementation team thinks 'it can't be implemented.'
Workshops went well, but client thought 'they took too long.'
In consulting projects, one stakeholder's opinion isn't enough. Silent stakeholders' dissatisfaction affects the decision invisibly.
Lack of Value Proof
Operational efficiency project completed. Consultants presented a forecast of '$2 million annual savings.' 6 months later, savings weren't measured.
Client asked for ROI proof for the next project. Firm couldn't provide concrete data. Client went to another firm.
Similar Situations
Digital transformation project completed, but KPIs weren't defined.
Organizational change was recommended, but impact of change wasn't tracked.
Sales strategy was developed, sales increased β but was it consulting or the market?
Consulting value is intangible. Without value proof, satisfaction stays at the 'feeling' level.
Consultant Mismatch
Senior consultant assigned to project team is extremely talented, but couldn't adapt to client culture.
Project deliverables are excellent, but client relationship is damaged. They said 'we don't want to work again.'
Similar Situations
Junior consultant asked very aggressive questions, client team felt 'interrogated.'
Senior consultant never came to client office, only worked remote.
Consultant interrupted the client in every meeting.
In consulting, soft skills are as critical as technical competence. But soft skill feedback is rarely given directly.
What Feedback Can You Collect?
Customer Echo's AI engine automatically categorizes every piece of feedback. Instead of vague "overall satisfaction" metrics, you get concrete, actionable insights.
Consultant Quality
Individual consultant performance
Example topics: Technical competence, Communication skills, Client culture fit, Proactiveness
Deliverable Value
Deliverable quality and applicability
Example topics: Analysis depth, Recommendation quality, Applicability, Innovation
Project Management
Process and timeline management
Example topics: Planning, Communication frequency, Flexibility, Risk management
Value-Price Perception
ROI and cost evaluation
Example topics: Price transparency, Value proof, Budget management, Surprise costs
Why Customer Echo?
There are many feedback tools on the market. What makes Customer Echo different is our focus on real industry needs and our purpose-built platform for capturing actionable insights.
Intervene While Project Is Running
Detect dissatisfaction before the project ends. Course-correct with milestone feedback.
Consultant Performance Management
Measure each consultant's client impact. Add real customer voice to 360 reviews.
Increase Repeat Business Rate
Detect and resolve silent dissatisfaction. Maximize customer lifetime value.
Create Value Proof
Compile concrete value stories with customer feedback. Use in new sales.
Ready to Strengthen Client Relationships?
First 14 days free. No credit card required. Start with a pilot project.