Why Are Your Customers Going to Another Optician?
Collect feedback with every purchase
Problem
Your Customers Aren't Telling You the Truth
The biggest challenge in your industry is that dissatisfied customers stay silent. 96% of unhappy customers never complain β they either never return, or go straight to Google with a negative review.
Why traditional methods fail:
- Price Competition: Online sales and chain stores create price pressure.
- Lack of Expert Consultation: Customers expect help choosing the right lenses and frames.
- Wait Times: Eye exams and glasses preparation take too long.
- Warranty & Service: After-sales service and warranty processes are unclear.
As a result, businesses keep repeating the same mistakes without ever learning the real reasons behind customer loss.
Solution
Feedback at Every Point of the Optical Experience
CustomerEcho captures your customers' optical experience from exam to delivery. AI automatically categorizes consultation quality, price perception, product satisfaction, and service speed.
How it works:
Capture
Collect feedback at key touchpoints with QR codes - no apps needed, just scan and share in 30 seconds.
Analyze
AI automatically categorizes feedback, identifies trends, and highlights urgent issues requiring attention.
Connect
Link feedback to specific locations, staff, or services to understand exactly where improvements are needed.
Act
Get instant alerts for critical issues, enabling your team to resolve problems before customers leave.
You receive feedback while customers are still on-site β giving you the chance to intervene and turn a negative experience into a positive one.
60%
Customer repeat purchase rate
15-20%
Loyalty increase potential
20-30%
Post-purchase feedback rate
Real-time
Instant analysis
Real-World Scenarios
These aren't hypotheticals. These situations happen every day in businesses like yours:
Wrong Glasses Recommendation
Customer buys new glasses, unhappy when they start wearing them.
Frame doesn't suit their face or lenses aren't what they expected.
Similar Situations
Frame is too heavy, hurts my nose.
Couldn't adjust to progressive lenses, nobody warned me.
Color came out different, looked different in the store.
With CustomerEcho, you detect product mismatches early and improve exchange process.
Long Preparation Time
Customer is waiting to pick up their glasses.
Promised time is exceeded, customer is disappointed.
Similar Situations
Said 3 days, it's been 10 days and still not ready.
Every time I call they give a different date.
I needed them urgently, stuck wearing my old glasses.
With CustomerEcho, you manage delivery expectations and fix communication gaps.
Price Shock
Customer struggles to understand pricing.
Total price is way higher than expected.
Similar Situations
Frame price was clear but doubled with lenses.
Thin lenses, coatings, filters... are they all extra?
Same frame online is half the price.
With CustomerEcho, you measure price perception and develop transparent pricing strategy.
What Feedback Can You Collect?
Customer Echo's AI engine automatically categorizes every piece of feedback. Instead of vague "overall satisfaction" metrics, you get concrete, actionable insights.
Eye Exam
Optometrist service and exam quality
Example topics: Exam thoroughness, Explanation quality, Equipment modernity, Wait time
Product Consultation
Frame and lens selection guidance
Example topics: Face-type recommendations, Lens options explained, Brand knowledge, Style suggestions
Pricing
Product prices and package options
Example topics: Price transparency, Value perception, Promotion info, Payment options
Delivery & Service
Preparation time and after-sales service
Example topics: Delivery time, Updates, Adjustment service, Warranty
Why Customer Echo?
There are many feedback tools on the market. What makes Customer Echo different is our focus on real industry needs and our purpose-built platform for capturing actionable insights.
Increase Customer Loyalty
Identify dissatisfied customers early, prevent loss.
Boost Repeat Sales
Identify satisfied customers, increase lens renewals and second pair sales.
Staff Performance
Measure each sales rep's customer satisfaction, identify training needs.
Product Feedback
Understand which frame and lens brands cause issues.
Ready to Increase Optical Customer Loyalty?
First 14 days free. No credit card required. Start with one store.