Complete Customer Experience Platform
Everything you need to collect, analyze, and act on customer feedback in one unified platform. From AI-powered insights to automated workflows—discover why leading brands choose Customer Echo.
Collect Feedback
Multiple touchpoints, instant capture
AI Analysis
Instant insights from every voice
"Great service, very helpful!"
"Wait time was too long"
"Product quality exceeded expectations"
Service Quality ↑
Wait Times Issue
Product Satisfaction
Drive Business Growth
Transform insights into measurable results
Trusted by 500+ businesses worldwide
Everything You Need to Transform Customer Feedback Into Growth
From AI-powered insights to automated workflows, Customer Echo provides enterprise-grade features that any business can use. No complex setup, no lengthy contracts—just results.
AI-Powered Feedback Analysis
Every piece of feedback is instantly analyzed for sentiment, categorized by topic, and prioritized by urgency. Our AI doesn't just collect feedback—it understands it, identifies trends, and surfaces actionable insights that help you make better decisions. Get automatic summaries, sentiment scores, and suggested actions for every customer interaction.
Recent Feedback
AI Insights
Multi-Channel Feedback Collection
Meet customers where they are with QR codes, web widgets, email campaigns, and voice feedback
Every feedback point is fully branded and customizable to match your business identity. Whether customers are dining at your restaurant, shopping in your store, browsing your website, or responding to your emails—they get a consistent, on-brand experience that drives higher response rates and better insights.
Physical Locations
Digital Experience
Email Campaigns
Voice feedback captures emotion that text can't convey—perfect for all customer types. Our AI analyzes tone, sentiment, and emotional cues to give you deeper insights into how customers really feel.
Voice Feedback Capture
Available across all channels
No matter how feedback arrives—QR scan from a restaurant table, web widget on your homepage, or voice recording in your mobile app—it all flows into one unified system that automatically analyzes, categorizes, and routes feedback to the right team members.
Unified Feedback Processing
All channels feed into your branded analytics dashboard
Fully Branded
Custom colors, logos, and messaging
Real-time Analytics
Instant insights and trends
Smart Routing
AI-powered team assignment
Physical Locations
QR codes at restaurants, stores, events
Digital Experience
Web widgets and mobile app feedback
Email Campaigns
Direct feedback links in email campaigns
Voice Feedback
Emotion capture across all channels
Unified Analytics Dashboard
A Complete Customer Experience Platform
Everything you need to collect, understand, and act on customer feedback—all in one integrated platform.
Enterprise Features, Small Business Simplicity
Customer Echo delivers enterprise-grade customer experience management with the simplicity your team needs. Deploy in minutes, not months—with immediate value from day one.
Multi-Channel Feedback
QR codes, web widgets, email links, and voice recording. Collect feedback wherever your customers are.
AI Sentiment Analysis
Understand emotion behind every feedback. Auto-categorization, urgency detection, and trend identification.
Customer Intelligence Hub
Complete customer profiles with interaction history, NPS scores, notes, and collaborative team insights.
Smart Case Management
Convert feedback to support cases. Two-way messaging, email integration, and AI-powered summaries.
Real-Time Dashboard
Live metrics, 14-day trends, team performance stats, and instant alerts for critical feedback.
Automated Reporting
AI-generated daily, weekly, and monthly reports with visual trends and actionable recommendations.
NPS & Satisfaction Tracking
Built-in Net Promoter Score system with trend analysis across multiple customer touchpoints.
Team Collaboration
Multi-tenant architecture with role-based access, secure data isolation, and team performance metrics.
Smart Case Management & Two-Way Communication
Convert critical feedback into support cases instantly. Enable bidirectional messaging with customers, keeping all communication in one place. AI-powered case summaries help your team understand issues quickly, while automated routing ensures the right person handles each case. Close the loop with customers and show them their voice matters.
Need attention
Awaiting response
Being handled
2.4h avg
Case #1247 - Payment Issue
CriticalAI Summary
Payment step error. Multiple failed attempts. UI needs review.
Can't complete purchase. Payment page shows error.
15 min ago
Sorry! Looking into this. What error message?
Agent • 10 min ago
'Transaction could not be processed' - no details
8 min ago
Other Cases
Case #1246 - Dark Mode
John M. • 45 min ago
Case #1245 - App Crash
Emma W. • 2h ago
Automated Reporting & Business Intelligence
Get AI-generated daily, weekly, and monthly reports that highlight what matters most. Visual trend analysis shows you how customer satisfaction evolves over time. Export data in any format for deeper analysis. Our reporting doesn't just show you numbers—it tells you the story behind them and suggests actions to improve.
Revenue Growth
Boost retention & reduce acquisition costs through proactive engagement
Operational Excellence
Cut response times & reduce tickets through smart automation
Competitive Edge
Turn customers into advocates & stay ahead of market changes
Seamless Integrations
Customer Echo works with your existing tools and workflows. Connect with your favorite platforms to create a unified customer experience ecosystem.
Email Integration
Seamless two-way email communication for customer cases
API Access
Full REST API for custom integrations and automation
Data Export
Export insights to your BI tools in any format
Enterprise-Grade Security
Your customer data is precious. We protect it with industry-leading security measures and compliance standards.
Data Encryption
256-bit SSL encryption in transit and at rest
GDPR Compliant
Full compliance with data protection regulations
99.9% Uptime
Reliable infrastructure with redundancy
Role-Based Access
Granular permissions and team isolation
Start Listening to Your Customers Today
Join 500+ businesses transforming feedback into growth with Customer Echo