From AI-powered insights to automated workflows, Customer Echo provides enterprise-grade features that any business can use. No complex setup, no lengthy contracts—just results.
Every piece of feedback is instantly analyzed for sentiment, categorized by topic, and prioritized by urgency. Our AI doesn't just collect feedback—it understands it, identifies trends, and surfaces actionable insights that help you make better decisions. Get automatic summaries, sentiment scores, and suggested actions for every customer interaction.
Pattern Detection
Find anomalies
Predictions
Forecast trends
Sentiment
Analyze emotions
Insights
Smart actions
data points/sec
accuracy
response time
Meet customers where they are with QR codes for physical locations, web widgets for online experiences, and direct links for email campaigns. Voice feedback captures emotion that text can't convey—perfect for all customer types. Every feedback point is fully branded and customizable to match your business identity.
12 locations
Scans today
3 websites
Responses today
68% usage
Voice messages
5K sent
Response rate
QR Code - Store #42
"Great service!" - 2 min ago
Web Widget
New feedback - 5 min ago
Voice Message
Email Campaign
NPS: 9 - 8 min ago
Add more touchpoints
Everything you need to collect, understand, and act on customer feedback—all in one integrated platform.
Customer Echo makes advanced customer experience management accessible to every business. No complex setup, no lengthy contracts—just instant results.
QR codes, web widgets, email links, and voice recording. Collect feedback wherever your customers are.
Understand emotion behind every feedback. Auto-categorization, urgency detection, and trend identification.
Complete customer profiles with interaction history, NPS scores, notes, and collaborative team insights.
Convert feedback to support cases. Two-way messaging, email integration, and AI-powered summaries.
Live metrics, 14-day trends, team performance stats, and instant alerts for critical feedback.
AI-generated daily, weekly, and monthly reports with visual trends and actionable recommendations.
Built-in Net Promoter Score system with trend analysis across multiple customer touchpoints.
Multi-tenant architecture with role-based access, secure data isolation, and team performance metrics.
Convert critical feedback into support cases instantly. Enable bidirectional messaging with customers, keeping all communication in one place. AI-powered case summaries help your team understand issues quickly, while automated routing ensures the right person handles each case. Close the loop with customers and show them their voice matters.
Need attention
Awaiting response
Being handled
2.4h avg
Payment step error. Multiple failed attempts. UI needs review.
Can't complete purchase. Payment page shows error.
15 min ago
Sorry! Looking into this. What error message?
Agent • 10 min ago
'Transaction could not be processed' - no details
8 min ago
Case #1246 - Dark Mode
John M. • 45 min ago
Case #1245 - App Crash
Emma W. • 2h ago
Get AI-generated daily, weekly, and monthly reports that highlight what matters most. Visual trend analysis shows you how customer satisfaction evolves over time. Export data in any format for deeper analysis. Our reporting doesn't just show you numbers—it tells you the story behind them and suggests actions to improve.
Boost retention & reduce acquisition costs through proactive engagement
Cut response times & reduce tickets through smart automation
Turn customers into advocates & stay ahead of market changes
Customer Echo works with your existing tools and workflows. Connect with your favorite platforms to create a unified customer experience ecosystem.
Seamless two-way email communication for customer cases
Full REST API for custom integrations and automation
Export insights to your BI tools in any format
Your customer data is precious. We protect it with industry-leading security measures and compliance standards.
256-bit SSL encryption in transit and at rest
Full compliance with data protection regulations
Reliable infrastructure with redundancy
Granular permissions and team isolation
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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