Why Are Your Customers Porting Their Numbers?
Capture customer experience at every touchpoint
Problem
Your Customers Aren't Telling You the Truth
The biggest challenge in your industry is that dissatisfied customers stay silent. 96% of unhappy customers never complain β they either never return, or go straight to Google with a negative review.
Why traditional methods fail:
- Churn Prediction Challenge: Why are customers leaving? Price, coverage, or service? Surveys come too late.
- Call Center Experience: 30 minutes on hold, transferred to 3 departments. Customer hung up frustrated and filed a complaint.
- Store Experience Inconsistency: Different experience at every store. No standards, no comparison.
- Technical Support Dissatisfaction: Internet outages, slow speeds. Technician arrived late or couldn't fix the issue.
As a result, businesses keep repeating the same mistakes without ever learning the real reasons behind customer loss.
Solution
Feedback at Every Point of the Telecom Experience
CustomerEcho captures your customers' experience from store visits to call center interactions, technical support to digital channels.
How it works:
Capture
Collect feedback at key touchpoints with QR codes - no apps needed, just scan and share in 30 seconds.
Analyze
AI automatically categorizes feedback, identifies trends, and highlights urgent issues requiring attention.
Connect
Link feedback to specific locations, staff, or services to understand exactly where improvements are needed.
Act
Get instant alerts for critical issues, enabling your team to resolve problems before customers leave.
You receive feedback while customers are still on-site β giving you the chance to intervene and turn a negative experience into a positive one.
2-5%
Monthly churn rate industry average
15-25%
Churn reduction potential
20-35%
Post-interaction feedback rate
Real-time
Instant analysis
Real-World Scenarios
These aren't hypotheticals. These situations happen every day in businesses like yours:
Store Sales Experience
Customer came to the store for a new line. Waited 45 minutes in queue, then 30 minutes for the transaction.
Signed the contract but had a poor experience. Will port their number when the 2-year contract ends.
Similar Situations
I spent 1.5 hours in the store just to port my number.
Staff didn't provide information β I had to ask about everything.
They gave me wrong information about the promotion, got shocked by the bill.
With CustomerEcho, collect feedback via QR code at store exit. Measure wait time, staff service, and transaction ease.
Call Center Nightmare
Customer called about a billing dispute. Waited on hold for 25 minutes, transferred to 3 different departments.
Issue wasn't resolved. Posted on Twitter: 'X operator customer service is terrible.' 500 likes.
Similar Situations
Waited 30 minutes, then the IVR disconnected me.
Explained the same thing to 3 different people.
They promised a callback, never called. Had to call again.
With CustomerEcho, send automatic SMS after calls. Measure hold time, transfers, and resolution β everything.
Technical Support Frustration
Internet has been slow for 3 days. Technician appointment scheduled, didn't show. Came the next day, couldn't fix the issue.
Customer started getting quotes from alternative providers. Will switch when contract ends.
Similar Situations
Technician arrived 2 hours late, didn't even apologize.
Said it's a 'central issue' β no solution for a week.
Replaced the modem, same problem. Waited for nothing.
With CustomerEcho, collect feedback after technical service. Track appointment adherence, technician competence, and resolution quality.
What Feedback Can You Collect?
Customer Echo's AI engine automatically categorizes every piece of feedback. Instead of vague "overall satisfaction" metrics, you get concrete, actionable insights.
Store Experience
Sales, activation, and branch services
Example topics: Wait time, Staff knowledge, Transaction speed, Store cleanliness
Call Center
Phone support and customer service
Example topics: Hold time, Transfer count, Solution focus, Agent attitude
Technical Support
Troubleshooting and technical services
Example topics: Appointment adherence, Technician competence, Resolution quality, Communication
Digital Channels
Mobile app, website, and online transactions
Example topics: App usability, Online transaction ease, Chatbot service, Self-service
Why Customer Echo?
There are many feedback tools on the market. What makes Customer Echo different is our focus on real industry needs and our purpose-built platform for capturing actionable insights.
Predict Churn Early
Identify at-risk customers before contract ends and reach out proactively.
Store Performance
Compare customer satisfaction across stores and raise standards.
Call Center Quality
Measure agent performance and identify training needs.
Technical Service Improvement
Monitor technician quality and reduce customer complaints.
Ready to Stop Customer Churn?
First 14 days free. No credit card required. Start with a pilot channel.