From Feedback to Action in 5 Minutes

See how Customer Echo captures customer feedback, analyzes it with AI, and helps your team resolve issues before they become lost customers.

How Customer Echo Works

Five simple steps from deploying your first feedback channel to resolving customer issues in real-time.

1

Deploy Your Feedback Channels

  • Generate QR codes for physical locations β€” tables, receipts, packaging, signage
  • Add web feedback widgets to your website or app in one line of code
  • Set up voice feedback, SMS, and email collection channels

Takes less than 5 minutes. No IT team needed.

2

Customers Share Their Experience

  • Customers scan a QR code, click a link, or leave a voice message
  • No app downloads, no account creation required β€” zero friction
  • Feedback takes 60 seconds while the experience is still fresh

Frictionless for your customers. Rich data for you.

3

AI Analyzes Instantly

  • Every piece of feedback is processed in real-time as it arrives
  • Sentiment analysis detects satisfaction, frustration, and urgency levels
  • AI categorizes by topic β€” service, wait time, cleanliness, product quality
  • Trends and patterns surface automatically across all your locations

No manual tagging. No spreadsheets. Just insights.

4

Your Team Gets Notified

  • Critical feedback triggers instant Slack, email, or SMS alerts
  • Cases are automatically created and assigned to the right team member
  • Dashboards show real-time NPS, CSAT, and trend data at a glance

The right person gets the right alert at the right time.

5

Issues Get Resolved

  • Team members respond directly to customer concerns through the platform
  • Happy customers are prompted to leave Google reviews automatically
  • Resolution is tracked and measured with full audit trails
  • The feedback loop closes automatically β€” nothing falls through the cracks

From feedback to resolution. Every single time.

See It In Action

Customer Echo adapts to your industry. Here's how the workflow looks in practice.

🍽

Restaurants

  • QR codes on tables capture in-the-moment feedback
  • AI analyzes sentiment and flags urgent kitchen or service issues
  • Managers get instant alerts for service recovery opportunities
  • Satisfied diners are prompted to leave Google reviews
Learn more
🏨

Hotels

  • Check-out feedback captures the full guest experience
  • Guest satisfaction is tracked across stays and room types
  • Housekeeping and maintenance get real-time alerts
  • Concierge follows up to turn issues into loyalty moments
Learn more
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Healthcare

  • Post-visit surveys are sent automatically after appointments
  • CAHPS-aligned questions ensure regulatory compliance
  • Care team receives alerts on patient experience concerns
  • Patient recovery workflows improve satisfaction scores
Learn more
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Retail

  • Receipt QR codes capture post-purchase shopping feedback
  • AI identifies trends in product quality and staff interactions
  • Store managers get alerts for in-store experience issues
  • Loyalty recovery workflows retain at-risk customers
Learn more

The Impact Speaks for Itself

Businesses using Customer Echo see measurable improvements across every key metric.

3x
More feedback collected
92%
AI accuracy rate
60%
Faster issue resolution
25%
Retention increase

See Customer Echo in Action

Start your free trial today and deploy your first feedback channel in under 5 minutes. No credit card required.

Start Free Trial Schedule Demo