Four Steps to Better Customer Relationships
Each step is designed to be simple, fast, and effective
Collect Feedback Everywhere
Build a comprehensive voice of customer program with multiple touchpoints. Our platform seamlessly integrates into your existing customer journey, making it natural and effortless for customers to share their experiences at every interaction.
QR Code Feedback
Perfect for physical locations - restaurants, retail stores, events
Web Widget
Embed on any website with one line of code
Email & SMS Links
Send personalized feedback requests after purchases, appointments, or interactions
Voice Recording
Let customers speak their mind
Instant Feedback Collection Flow
Complete process in < 30 seconds
Scan QR Code
Customer scans with phone
Open Form
Form opens instantly
Share Feedback
Type or record voice
Instant Processing
AI analyzes & routes
Scan QR Code
Customer scans with phone
Open Form
Form opens instantly
Share Feedback
Type or record voice
Instant Processing
AI analyzes & routes
Result: Instant Customer Insights
Feedback captured, analyzed, and routed to the right team in seconds
Recent Feedback
AI Insights
AI Analyzes Every Response
Transform unstructured feedback into strategic business intelligence. Our AI engine processes every piece of feedback to uncover patterns, predict trends, and surface opportunities that drive customer experience improvements across your organization.
Emotion Detection
Identifies joy, frustration, anger, disappointment, satisfaction, and more. Understands mixed emotions and sarcasm. Our AI recognizes 12 distinct emotional states with confidence scoring. Detects subtle emotional cues like disappointment masked as politeness, or frustration hidden behind formal language. Tracks emotional journey within single pieces of feedback - customers often start frustrated but end hopeful.
Urgency Scoring
Automatically flags critical issues that need immediate attention. Prevents small problems from becoming big ones. Uses machine learning to identify language patterns that indicate urgency - words like 'immediately,' 'terrible,' 'never again,' or phrases indicating legal action. Learns from your response patterns to improve accuracy. Escalation triggers can be customized by industry and business type.
Topic Categorization
AI automatically tags feedback by topic - product, service, pricing, support. No manual sorting required. Recognizes hundreds of topics out-of-the-box and learns new ones from your business context. Creates hierarchical topic structures - for example, 'Service > Staff > Friendliness' or 'Product > Quality > Durability.' Handles multi-topic feedback correctly. Custom taxonomy support for industry-specific categories.
Take Immediate Action
Enable organization-wide customer centricity with intelligent workflow automation. Every insight triggers the right action at the right time, empowering teams to deliver exceptional experiences that build loyalty and drive growth.
Faster issue resolution
Direct communication
Intelligent Workflow Engine
Every insight triggers the right action automatically
"Multiple customers reporting product quality issues..."
"Customers struggling with new feature adoption..."
"Best customer service experience in years..."
Revenue Growth
Boost retention & reduce acquisition costs through proactive engagement
Operational Excellence
Cut response times & reduce tickets through smart automation
Competitive Edge
Turn customers into advocates & stay ahead of market changes
Monitor Results & Improve
Create a culture of continuous improvement with comprehensive experience analytics. Track performance across all touchpoints, measure the impact of your initiatives, and demonstrate ROI with clear connections between customer experience and business outcomes.
Real-Time Dashboards
Monitor satisfaction metrics, feedback volume, and team performance live
Automated Reports
Get AI-generated insights and recommendations delivered daily
NPS & Satisfaction Tracking
Measure loyalty metrics and understand what drives them