Transform every customer interaction into a growth opportunity. Customer Echo is your complete customer experience management platform that captures feedback, uncovers insights, and drives meaningful improvements across your entire business.
See how feedback flows through our system to deliver actionable insights in real-time
Customer scans QR or uses voice
Instant sentiment & topic detection
Real-time insights & alerts
Each step is designed to be simple, fast, and effective
Build a comprehensive voice of customer program with multiple touchpoints. Our platform seamlessly integrates into your existing customer journey, making it natural and effortless for customers to share their experiences at every interaction.
QR Code Feedback
Perfect for physical locations - restaurants, retail stores, events
Web Widget
Embed on any website with one line of code
Email & SMS Links
Send personalized feedback requests after purchases, appointments, or interactions
Voice Recording
Let customers speak their mind
Complete process in < 30 seconds
Customer scans with phone
Form opens instantly
Type or record voice
AI analyzes & routes
Customer scans with phone
Form opens instantly
Type or record voice
AI analyzes & routes
Feedback captured, analyzed, and routed to the right team in seconds
Pattern Detection
Find anomalies
Predictions
Forecast trends
Sentiment
Analyze emotions
Insights
Smart actions
data points/sec
accuracy
response time
Transform unstructured feedback into strategic business intelligence. Our AI engine processes every piece of feedback to uncover patterns, predict trends, and surface opportunities that drive customer experience improvements across your organization.
Emotion Detection
Identifies joy, frustration, anger, disappointment, satisfaction, and more. Understands mixed emotions and sarcasm.
Urgency Scoring
Automatically flags critical issues that need immediate attention. Prevents small problems from becoming big ones.
Topic Categorization
AI automatically tags feedback by topic - product, service, pricing, support. No manual sorting required.
Enable organization-wide customer centricity with intelligent workflow automation. Every insight triggers the right action at the right time, empowering teams to deliver exceptional experiences that build loyalty and drive growth.
Faster issue resolution
Direct communication
Every insight triggers the right action automatically
"Multiple customers reporting product quality issues..."
"Customers struggling with new feature adoption..."
"Best customer service experience in years..."
Boost retention & reduce acquisition costs through proactive engagement
Cut response times & reduce tickets through smart automation
Turn customers into advocates & stay ahead of market changes
Create a culture of continuous improvement with comprehensive experience analytics. Track performance across all touchpoints, measure the impact of your initiatives, and demonstrate ROI with clear connections between customer experience and business outcomes.
Real-Time Dashboards
Monitor satisfaction metrics, feedback volume, and team performance live
Automated Reports
Get AI-generated insights and recommendations delivered daily
NPS & Satisfaction Tracking
Measure loyalty metrics and understand what drives them
The entire process happens in real-time, ensuring you never miss an opportunity to delight customers
Natural, frictionless feedback across all touchpoints
Context understood, patterns identified, insights surfaced
Right teams empowered with right insights at right time
Systematic improvements, measurable impact, loyal customers
Built on proven principles that drive real business results
Real-time insights enable proactive experience management. Address opportunities and challenges as they emerge, not after they've impacted your business.
Go beyond surface-level metrics to understand the complete customer story. Rich contextual insights enable meaningful improvements that truly matter to your customers.
Build a learning organization that evolves with customer expectations. Transform feedback into a competitive advantage through systematic experience optimization.
See how different industries use Customer Echo to transform their customer experience
QR codes on tables capture feedback while meals are fresh
87% increase in feedback volume
Multi-location insights help standardize excellence
15-point NPS improvement
Voice feedback ensures every patient is heard
95% satisfaction tracking
Resolve issues before checkout, improve reviews
40% fewer negative reviews
Prevent churn with proactive issue resolution
25% reduction in churn
Track member satisfaction, improve retention
40% better retention
Join hundreds of businesses already using Customer Echo to boost satisfaction, prevent negative reviews, and increase customer loyalty.
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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