How a 50-location Italian restaurant chain improved customer satisfaction by 40% in 6 months
Bella Italia was struggling with inconsistent service quality across locations and had no systematic way to collect and act on customer feedback. Their manual comment card system was outdated and provided insights weeks after issues occurred.
Implemented Customer Echo's QR code feedback system at every table and integrated it with their POS system. Set up automated alerts for negative feedback and created location-specific dashboards for managers.
40% improvement in overall customer satisfaction scores
75% reduction in negative online reviews
3x faster issue resolution time
25% increase in repeat customers
"Customer Echo transformed how we understand and respond to our guests. We now catch issues before they become complaints and turn unhappy customers into loyal advocates."
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