From QR codes to voice recordings, make feedback collection effortless
Customer Echo's multi-channel approach ensures you never miss valuable feedback. Whether customers are in your store, on your website, or reading their email, they can share their experience in seconds. Our platform adapts to how your customers prefer to communicate, dramatically increasing response rates and the quality of insights you receive. With over 8 different collection methods, you can meet customers exactly where they are in their journey.
Different customers prefer different ways to share feedback. Give them all the options.
Meeting customers where they are dramatically increases participation
Generate QR codes in seconds, embed widgets with one line of code
Let customers express themselves naturally with voice feedback
Every touchpoint matches your brand identity perfectly
Choose the right feedback channel for each customer touchpoint
Perfect for physical locations - restaurants, retail stores, events. Customers scan and share feedback in 30 seconds. Generate unlimited QR codes for different locations, products, or services. Each QR code can be customized with your branding and includes analytics tracking. Works offline - feedback is stored locally and synced when connectivity returns. QR codes can be printed on receipts, table tents, product packaging, or displayed on screens.
Embed on any website with one line of code. Triggers based on behavior, time on page, or exit intent. Fully customizable design matches your brand perfectly. Smart targeting shows feedback requests to the right visitors at the right time. A/B test different widget designs and trigger conditions. Supports both popup and slide-in formats. GDPR compliant with customizable privacy settings. Real-time preview lets you see exactly how it will look before going live.
Send personalized feedback requests after purchases, appointments, or interactions. Track open and response rates. Automated triggers based on events in your CRM or e-commerce platform. A/B test subject lines, send times, and message content. Includes email deliverability optimization and spam filtering. SMS support for immediate feedback requests. Personalized links track individual customer responses. Follow-up sequences for non-responders. Rich email templates with your branding.
Let customers speak their mind. AI transcribes and analyzes voice feedback for sentiment and keywords. Perfect for customers who prefer speaking to typing, elderly customers, or complex feedback that's hard to type. Automatic transcription in 25+ languages with 95% accuracy. Voice sentiment analysis detects emotional tone and urgency. Noise reduction technology works in busy environments. Secure voice storage with encryption. Playback functionality for context. Works on any device with a microphone.
Integrate directly into your mobile or web app. Capture feedback at key moments in the user journey. SDKs available for iOS, Android, React, Vue, and Angular. Contextual feedback tied to specific features or user actions. Screenshot capture for visual feedback. Session replay integration shows exactly what users experienced. Custom triggers based on user behavior, feature usage, or error events. Minimalist design doesn't disrupt user experience. Real-time feedback appears instantly in your dashboard.
Turn any tablet into a feedback station. Perfect for waiting rooms, checkout counters, or events. Lockdown mode prevents users from accessing other apps. Customizable interface with your branding and specific questions. Supports multiple languages for diverse customer bases. Automatic reset after each submission. Offline capability stores feedback locally. Admin panel for remote monitoring and management. Analytics show usage patterns and peak times. Weather-resistant outdoor kiosk support.
Real examples of how businesses use multi-channel feedback
QR codes on tables and receipts capture feedback while the experience is fresh. Voice feedback for elderly customers who struggle with typing. Email follow-ups for special events and catering. Kiosk at host stand for waiting customers.
87% increase in feedback volume, faster issue resolution, 23% improvement in customer satisfaction scores
QR codes at checkout and email follow-ups track the complete shopping journey. Web widgets on product pages capture shopping experience. SMS feedback for high-value purchases. In-app feedback for mobile app users.
Identify product issues 3x faster, improve store layouts, 15% increase in repeat purchases
Voice feedback for elderly patients, web widgets for younger demographics. Kiosks in waiting rooms. Email surveys post-appointment. SMS for prescription pickup feedback. QR codes on appointment cards.
95% patient satisfaction tracking, better accessibility, 40% reduction in complaints
In-room QR codes, checkout kiosks, and post-stay emails. Voice feedback for luxury guests. Web widgets on booking confirmation pages. SMS for concierge service feedback. In-app feedback for hotel mobile apps.
Resolve issues before guests leave, boost online ratings, 35% increase in repeat bookings
Post-purchase emails and on-site widgets capture buying experience. Voice feedback for complex product issues. SMS for delivery feedback. In-app feedback for mobile shopping apps. QR codes on packaging for unboxing experience.
Reduce cart abandonment by 22% with instant feedback, 18% increase in customer lifetime value
QR codes on badges, SMS during breaks, email post-event. Voice feedback kiosks for detailed session feedback. Web widgets on event app. In-app feedback for virtual events. Social media integration for real-time sentiment.
Real-time event adjustments, 10x feedback response, 90% attendee satisfaction tracking
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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