From QR codes to voice recordings, make feedback collection effortless
Customer Echo's multi-channel approach ensures you never miss valuable feedback. Whether customers are in your store, on your website, or reading their email, they can share their experience in seconds.
Different customers prefer different ways to share feedback. Give them all the options.
Meeting customers where they are dramatically increases participation
Generate QR codes in seconds, embed widgets with one line of code
Let customers express themselves naturally with voice feedback
Every touchpoint matches your brand identity perfectly
Choose the right feedback channel for each customer touchpoint
Perfect for physical locations - restaurants, retail stores, events. Customers scan and share feedback in 30 seconds.
Embed on any website with one line of code. Triggers based on behavior, time on page, or exit intent.
Send personalized feedback requests after purchases, appointments, or interactions. Track open and response rates.
Let customers speak their mind. AI transcribes and analyzes voice feedback for sentiment and keywords.
Integrate directly into your mobile or web app. Capture feedback at key moments in the user journey.
Turn any tablet into a feedback station. Perfect for waiting rooms, checkout counters, or events.
Real examples of how businesses use multi-channel feedback
QR codes on tables and receipts capture feedback while the experience is fresh
87% increase in feedback volume, faster issue resolution
QR codes at checkout and email follow-ups track the complete shopping journey
Identify product issues 3x faster, improve store layouts
Voice feedback for elderly patients, web widgets for younger demographics
95% patient satisfaction tracking, better accessibility
In-room QR codes, checkout kiosks, and post-stay emails
Resolve issues before guests leave, boost online ratings
Post-purchase emails and on-site widgets capture buying experience
Reduce cart abandonment by 22% with instant feedback
QR codes on badges, SMS during breaks, email post-event
Real-time event adjustments, 10x feedback response
All feedback flows into one unified platform
Automatically sync feedback to customer records in Salesforce, HubSpot, or any CRM
Send feedback events to Google Analytics, Mixpanel, or your analytics tool
Get alerts in Slack, Teams, or email when critical feedback arrives
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
Copyright © 2025 Customer Echo. All rights reserved.