Powerful collaboration tools that align your entire organization
Customer Echo brings teams together around customer feedback. With secure multi-tenant architecture, granular permissions, and collaborative workflows, everyone from frontline to C-suite can contribute to exceptional customer experiences.
Break down silos and create customer-centric culture
Each location or department has its own secure space with controlled data access
Granular permissions ensure everyone sees exactly what they need
See how individuals and teams contribute to customer satisfaction
Pass cases and insights between teams without losing context
Built for organizations of any size and complexity
Mirror your company structure with regions, locations, departments, and teams. Maintain clear reporting lines.
Create roles that match your organization. Control access to data, features, and actions granularly.
Dedicated spaces for each team with shared views, notes, and collaborative case management.
Add context that stays within your team. Tag colleagues for input without cluttering customer communication.
Track team and individual metrics - response times, resolution rates, satisfaction scores.
Build institutional knowledge with shared templates, best practices, and success stories.
How teams work together to improve customer experience
Regional managers see trends across locations, share successful initiatives through platform
25% improvement in struggling locations within 90 days
Departments collaborate on patient experience, share improvement strategies
System-wide 15-point satisfaction improvement
Store managers access peer performance, replicate high-performer practices
30% reduction in performance variance between stores
Properties share guest service innovations, front desk collaborates with housekeeping
40% improvement in issue resolution time
Franchisees learn from each other while maintaining data privacy
20% average satisfaction improvement across network
Brands operate independently while corporate sees unified analytics
Best practices shared increase group NPS by 18 points
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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