Unified profiles that tell the complete customer story
Customer Echo creates rich customer profiles automatically, combining feedback history, interaction timelines, satisfaction trends, and team insights. Every customer interaction adds depth to their story.
When you truly know your customers, you can serve them better
Every feedback and interaction enriches customer profiles without manual work
See every touchpoint, feedback, case, and interaction in one timeline
AI predicts churn risk, lifetime value, and upsell opportunities
Share notes, tag colleagues, and build institutional knowledge
Rich profiles that empower personalized experiences
Complete chronological history of all interactions, feedback, purchases, and support cases in one view.
Individual NPS scores, satisfaction trends over time, and sentiment evolution charts for each customer.
Automatically group customers by behavior, value, risk level, or custom criteria. Target with precision.
Store multiple contact methods, preferences, and communication history. Never lose track of a conversation.
Add industry-specific data, internal notes, and custom tags. Make profiles work for your business.
AI continuously evaluates churn risk, upsell potential, and advocacy likelihood for every customer.
See how complete customer intelligence drives business growth
Track feature usage, support interactions, and feedback to identify expansion opportunities
45% increase in upsell success rate
Build profiles across online and offline purchases, preferences, and feedback
35% higher customer lifetime value
Maintain patient satisfaction history, appointment feedback, and care preferences
90% patient retention rate
Remember guest preferences, past stays, and feedback for personalized service
60% increase in repeat bookings
Track client interactions, satisfaction, and service preferences across channels
25% reduction in client churn
Monitor member engagement, class preferences, and satisfaction trends
40% improvement in member retention
Seamlessly connects with your CRM and tools
Two-way sync with Salesforce, HubSpot, Pipedrive, and more
Import existing customer data via CSV or API to build instant profiles
Trigger campaigns based on satisfaction scores and feedback
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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