How an electronics retailer boosted same-store sales by 28% through customer insights
TechStyle had no visibility into why customers chose competitors or what drove purchase decisions in-store. Their mystery shopper program was expensive and provided limited insights.
Deployed Customer Echo feedback kiosks and QR codes throughout stores. Integrated with POS data to correlate feedback with purchase behavior and created staff performance dashboards.
28% increase in same-store sales
50% improvement in product knowledge scores
35% reduction in returns
4x increase in positive Google reviews
"Customer Echo gave us the customer intelligence we were missing. We now know exactly what drives sales and can coach our team to deliver experiences that convert browsers into buyers."
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Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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