Comprehensive NPS and satisfaction measurement that drives growth
Customer Echo makes NPS and satisfaction tracking effortless. Automatically calculate scores, track trends, understand drivers, and get AI-powered recommendations to improve. Turn satisfaction metrics into competitive advantage.
Go beyond the score to understand and improve
NPS and CSAT scores calculated in real-time from all feedback channels
AI identifies what specific factors drive scores up or down
See scores by customer segment, location, or any dimension
AI predicts future scores based on current actions and trends
Everything you need to measure, understand, and improve customer loyalty
Track NPS, CSAT, CES, and custom metrics. See how they correlate and impact business outcomes.
Measure satisfaction at every customer touchpoint. Identify where experience breaks down.
Follow satisfaction scores over customer lifetime. See how improvements impact long-term loyalty.
Compare your scores to industry standards. Set realistic goals based on peer performance.
Understand why customers give specific scores. AI analyzes comments for common themes.
Get AI-generated action plans to improve scores. Track initiative impact over time.
Real examples of NPS transformation
Track NPS by feature usage, identify that power users have 50-point higher scores, focus on activation
NPS improved from 32 to 58 in 6 months
Discover checkout experience drives detractor scores, implement express lanes and training
15% increase in promoters, 20% revenue growth
Find wait times correlate with satisfaction, implement new scheduling system
CSAT improved from 72% to 89%
Track NPS by room type and amenity usage, optimize upgrade strategies
45-point NPS improvement, higher ADR
Identify server performance impact on NPS, implement recognition program
NPS increased by 25 points, tips up 18%
Segment NPS by service channel, improve digital experience for younger customers
30% improvement in millennial NPS scores
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
Copyright © 2025 Customer Echo. All rights reserved.