How a boutique hotel chain increased RevPAR by 22% using guest intelligence
LuxeStay was losing guests to competitors despite premium offerings. They had no way to identify at-risk guests during their stay or understand what drove positive reviews versus complaints.
Implemented in-room QR codes, digital concierge feedback, and real-time alerts for guest services. Used AI sentiment analysis to predict review scores and enable proactive service recovery.
22% increase in RevPAR
45% reduction in negative TripAdvisor reviews
30-point NPS improvement
85% issue resolution before checkout
"Customer Echo helps us deliver the personalized, proactive service our guests expect. We now fix issues before checkout and turn potential detractors into promoters."
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