Live metrics and insights that drive immediate action
Customer Echo's real-time dashboard gives you instant visibility into customer satisfaction, emerging issues, and team performance. With customizable views and smart alerts, you'll always know exactly how your business is performing.
↑ 0.3 from last month
↑ 12% this week
245 new today
Staff friendliness and quick service praised repeatedly during lunch hours
Order delays reported during evening rush hours between 6-8 PM
Multiple reports of cold food during delivery, particularly for orders over 30 minutes
Stop flying blind - see what's happening as it happens
See feedback and metrics update in real-time as customers share experiences
Get notified immediately when issues arise or metrics drop
Spot patterns and changes before they become problems
Track response times, resolution rates, and individual contributions
Everything you need to monitor and improve customer experience
Real-time NPS, CSAT, and custom satisfaction scores with trend analysis and benchmarking.
Track response rates, feedback frequency, and channel performance to optimize collection.
Live sentiment breakdown showing emotional trends and emerging issues as they develop.
Monitor open cases, resolution times, and escalations. Never let problems linger.
Filter by location, department, or team member. Compare performance across segments.
Build views specific to your role - executive summaries, operational details, or team metrics.
How real-time visibility transforms operations
Regional manager spots satisfaction dip at specific location, investigates and resolves staffing issue same day
90% faster issue identification and resolution
Store manager sees real-time feedback about long checkout lines, opens additional registers immediately
15% improvement in customer satisfaction scores
Front desk tracks guest satisfaction throughout the day, proactively addresses issues before checkout
40% reduction in negative reviews
Clinic administrator monitors wait time feedback, adjusts scheduling to improve patient flow
25% reduction in average wait times
Success team tracks feature satisfaction after updates, quickly identifies and fixes usability issues
50% faster feature adoption rates
Gym manager sees equipment complaints spike, schedules maintenance before member churn
30% improvement in member retention
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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