Live metrics and insights that drive immediate action
Customer Echo's real-time dashboard gives you instant visibility into customer satisfaction, emerging issues, and team performance. With customizable views and smart alerts, you'll always know exactly how your business is performing. Built for modern businesses that need instant insights, our dashboard updates in real-time as feedback arrives, providing the information you need to make immediate decisions that impact customer experience.
Live updates • Last refreshed: Just now
NPS Score
67
↗ +5 from yesterday
Satisfaction
4.2
↗ +0.3 this week
Response Rate
84%
↗ +12% this month
Open Cases
23
⚠ 3 urgent
"Amazing service! The staff was so helpful..."
"Food took too long and was cold when it arrived..."
"Good food but could improve the atmosphere..."
3 high-priority cases need immediate attention
5 cases approaching SLA deadline
Positive sentiment trending up 15%
Stop flying blind - see what's happening as it happens
See feedback and metrics update in real-time as customers share experiences
Get notified immediately when issues arise or metrics drop
Spot patterns and changes before they become problems
Track response times, resolution rates, and individual contributions
Everything you need to monitor and improve customer experience
Real-time NPS, CSAT, and custom satisfaction scores with trend analysis and benchmarking. Interactive charts show satisfaction trends over time with drill-down capabilities. Segment satisfaction by location, team, product, or custom dimensions. Automatic benchmark comparison against industry standards. Predictive analytics forecast satisfaction trends based on current patterns.
Track response rates, feedback frequency, and channel performance to optimize collection. Real-time metrics show feedback volume by channel, time of day, and location. Response rate tracking identifies most effective collection methods. Velocity metrics show how quickly feedback patterns change. Channel performance comparison helps optimize feedback strategy.
Live sentiment breakdown showing emotional trends and emerging issues as they develop. Real-time sentiment distribution with positive, negative, and neutral percentages. Emotion tracking shows joy, frustration, disappointment, and satisfaction levels. Sentiment velocity indicators show improving or declining trends. Topic-based sentiment analysis identifies which areas drive positive or negative feelings.
Monitor open cases, resolution times, and escalations. Never let problems linger. Real-time case status dashboard shows open, in-progress, and resolved cases. SLA compliance tracking with color-coded alerts for approaching deadlines. Escalation monitoring prevents cases from being forgotten. Resolution time analytics identify process bottlenecks and improvement opportunities.
Filter by location, department, or team member. Compare performance across segments. Interactive maps show satisfaction by geographic location. Team performance leaderboards drive healthy competition. Department comparison identifies high and low performers. Individual contributor metrics track personal performance against goals. Hierarchical views support organizational structure.
Build views specific to your role - executive summaries, operational details, or team metrics. Drag-and-drop dashboard builder with 20+ widget types. Role-based dashboard templates for executives, managers, and frontline staff. Saved views for quick access to frequently used configurations. Dashboard sharing and collaboration features. Mobile-optimized layouts for on-the-go access.
How real-time visibility transforms operations
Regional manager spots satisfaction dip at specific location, investigates and resolves staffing issue same day
90% faster issue identification and resolution
Store manager sees real-time feedback about long checkout lines, opens additional registers immediately
15% improvement in customer satisfaction scores
Front desk tracks guest satisfaction throughout the day, proactively addresses issues before checkout
40% reduction in negative reviews
Clinic administrator monitors wait time feedback, adjusts scheduling to improve patient flow
25% reduction in average wait times
Success team tracks feature satisfaction after updates, quickly identifies and fixes usability issues
50% faster feature adoption rates
Gym manager sees equipment complaints spike, schedules maintenance before member churn
30% improvement in member retention
Join 500+ businesses transforming feedback into growth with Customer Echo
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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