Transform member feedback into fitness success. Improve retention, class quality, and facility experience with AI insights designed for gyms and studios.
From boutique studios to fitness chains, Customer Echo helps fitness businesses understand member sentiment, reduce churn, and build thriving communities through intelligent feedback analysis.
Purpose-built for the unique challenges of member retention and satisfaction
AI analyzes feedback on instructors, class difficulty, and member enjoyment
Track maintenance needs and equipment requests from member feedback
AI identifies at-risk members before they cancel their membership
Monitor trainer effectiveness and identify coaching superstars
Track cleanliness, temperature, and atmosphere feedback in real-time
Identify popular classes and underperforming offerings from member input
Our proven process helps gyms and studios improve member satisfaction and retention
QR codes on tables, receipt surveys, tablet stations, or SMS follow-ups. Use what works best for your restaurant style.
Customers share their experience in under 30 seconds. AI analyzes responses and categorizes feedback automatically.
Get alerts for issues, thank happy customers, and track improvements over time. Turn insights into higher ratings.
Join leading gyms and studios transforming member feedback into business growth
Reduction in negative reviews
Increase in positive reviews
Improvement in customer retention
Average revenue increase
From boutique studios to multi-location gyms, we have you covered
For large enterprises and organizations
For large enterprises and organizations
For large enterprises and organizations
Join hundreds of fitness businesses using AI to keep members happy, engaged, and coming back for more.
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
Copyright © 2025 Customer Echo. All rights reserved.