Transform shopper feedback into retail excellence. Improve store experience, product selection, and customer service with AI-powered insights designed for retail.
From flagship stores to pop-up shops, Customer Echo helps retailers understand customer sentiment, optimize operations, and drive sales through AI-powered feedback analysis.
Built for the unique challenges of modern retail operations
AI identifies trending products and inventory gaps from customer feedback
Track employee mentions and identify top performers and training needs
Monitor feedback on layout, cleanliness, and shopping atmosphere
Analyze delivery, pickup, and return experience feedback
Connect feedback to sales data and identify conversion barriers
Measure customer response to promotions and marketing initiatives
Our proven process helps retailers improve customer satisfaction and sales
QR codes on tables, receipt surveys, tablet stations, or SMS follow-ups. Use what works best for your restaurant style.
Customers share their experience in under 30 seconds. AI analyzes responses and categorizes feedback automatically.
Get alerts for issues, thank happy customers, and track improvements over time. Turn insights into higher ratings.
Join leading retailers transforming customer feedback into competitive advantage
Reduction in negative reviews
Increase in positive reviews
Improvement in customer retention
Average revenue increase
From boutiques to retail chains, find the perfect plan for your needs
For large enterprises and organizations
For large enterprises and organizations
For large enterprises and organizations
Join hundreds of retailers using AI to understand customers better and create shopping experiences that drive loyalty.
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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