From boutique hotels to resort chains, Customer Echo helps hospitality teams understand guest sentiment, improve operations, and boost ratings through intelligent feedback analysis.
Purpose-built for the unique needs of hospitality operations
AI tracks feedback on cleanliness, comfort, amenities, and maintenance issues
Identify exceptional employees and service gaps from guest mentions
Real-time alerts enable immediate response to guest concerns
AI predicts review scores and suggests interventions before checkout
Track feedback on amenities, dining, spa, and recreational facilities
Benchmark performance against local competitors automatically
Our proven process helps hotels improve guest satisfaction and online ratings
QR codes on tables, receipt surveys, tablet stations, or SMS follow-ups. Use what works best for your restaurant style.
Customers share their experience in under 30 seconds. AI analyzes responses and categorizes feedback automatically.
Get alerts for issues, thank happy customers, and track improvements over time. Turn insights into higher ratings.
Join leading hotels transforming guest feedback into operational excellence
Reduction in negative reviews
Increase in positive reviews
Improvement in customer retention
Average revenue increase
From boutique hotels to international chains, we have you covered
For large enterprises and organizations
For large enterprises and organizations
For large enterprises and organizations
Join hundreds of hotels using AI to deliver exceptional guest experiences and boost online ratings.
Transform every customer interaction into actionable insights. Instant feedback collection, AI-powered analysis, and automated workflows—all in one platform.
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