Delighted Is Shutting Down: 8 Best Alternatives for 2026

After nearly a decade as one of the most beloved NPS and customer feedback platforms on the market, Delighted is officially shutting down. Qualtrics, which acquired Delighted in 2018, announced that the platform will cease operations on June 30, 2026, leaving thousands of businesses scrambling to find a replacement before the lights go off.

If you are a Delighted user, this is not a drill. Your feedback data, survey workflows, and integrations all need a new home. This guide covers everything you need to know: what happened, the exact timeline, and a thorough comparison of the eight best alternatives available right now.

What Happened to Delighted?

Delighted was founded in 2013 as a clean, simple NPS and customer feedback tool. Its minimalist design and developer-friendly API made it a favorite among startups and mid-market companies that wanted reliable feedback collection without the bloat of enterprise survey suites.

Qualtrics acquired Delighted in 2018, initially operating it as an independent product. However, following SAP’s sale of Qualtrics to Silver Lake and the Canada Pension Plan Investment Board in 2023, the company began consolidating its product portfolio. In early 2025, Qualtrics announced that Delighted would be retired as part of a broader effort to streamline its experience management platform.

The key dates every Delighted user needs to know:

• July 1, 2025: No new subscriptions or renewals. Existing contracts are honored through their term.
• March 31, 2026: Last day to export your historical data through the Delighted dashboard.
• June 30, 2026: Full platform shutdown. All surveys, integrations, and API endpoints stop working.

Qualtrics has encouraged Delighted users to migrate to the core Qualtrics XM platform, but for many small and mid-market businesses, that is like being told to replace your sedan with a semi-truck. The pricing, complexity, and implementation overhead of Qualtrics make it an impractical option for teams that loved Delighted specifically because it was lightweight and affordable.

That leaves the question: where should you go instead?

What to Look for in a Delighted Alternative

Before diving into specific tools, it helps to understand what made Delighted popular in the first place and what you should prioritize in a replacement:

• Simplicity: Delighted succeeded because it did not try to do everything. Look for tools that respect your time.
• NPS, CSAT, and CES support: Most Delighted users rely on at least one of these survey types. Your replacement needs native support for all three.
• Multi-channel distribution: Email, web, link, and SMS survey delivery were core Delighted features.
• Integrations: Slack, Zapier, Salesforce, HubSpot, and API access are non-negotiable for most teams.
• Data portability: After going through one forced migration, you want a platform that makes it easy to get your data out if you ever need to move again.
• Reasonable pricing: Delighted was known for competitive pricing. You should not have to triple your budget to maintain the same capabilities.

With those criteria in mind, here are the eight best alternatives worth evaluating.

The 8 Best Delighted Alternatives for 2026

1. Customer Echo

Best for: Businesses that want AI-powered feedback intelligence across every customer touchpoint

Customer Echo is a modern customer feedback platform built for businesses that need more than simple survey distribution. Where Delighted gave you clean NPS collection, Customer Echo extends that foundation with AI-powered analysis, multi-channel feedback capture, and automated case management that turns insights into action.

Key Strengths:

• AI-powered sentiment analysis: Customer Echo’s intelligence engine automatically categorizes and analyzes every piece of feedback using natural language processing. Instead of manually reading through hundreds of responses, you get instant visibility into themes, sentiment trends, and emerging issues.
• QR code feedback collection: Physical locations can deploy QR codes on receipts, table tents, packaging, and signage to capture in-the-moment feedback. This is a channel Delighted never offered, and it is increasingly important for brick-and-mortar businesses. Learn more about feedback collection methods.
• Voice feedback with Whisper transcription: Customers can leave voice feedback that is automatically transcribed and analyzed alongside text responses. This removes friction for customers who prefer speaking over typing.
• Google Business integration: Feedback flows directly into your Google Business profile management, helping you improve ratings where they matter most for local discovery.
• Automated case management: Negative feedback automatically triggers follow-up workflows, ensuring no unhappy customer falls through the cracks.
• Comprehensive NPS, CSAT, and CES scoring: Full support for all standard satisfaction scoring methodologies with automated calculation and trend tracking.

Pricing: Plans start at an accessible tier for small businesses, scaling to enterprise packages with advanced AI features and unlimited feedback channels.

Migration note: Customer Echo offers a dedicated migration path for Delighted users, including CSV data import and integration reconfiguration support.

2. SurveySparrow

Best for: Teams that want conversational surveys with a polished user experience

SurveySparrow differentiates itself with a conversational survey format that presents questions one at a time in a chat-like interface. This approach tends to produce higher completion rates compared to traditional survey layouts.

Key Strengths:

• Conversational and classic survey formats
• Strong recurring survey automation
• White-labeling and custom branding options
• Offline survey collection via mobile app
• Built-in ticket management for closing the feedback loop

Pricing: Free tier available with limited responses. Paid plans range from approximately $19/month for basic features to $99+/month for business plans. Enterprise pricing is custom.

Considerations: The conversational format is engaging but may not suit every use case. NPS-specific features are less mature than what Delighted offered natively.

3. Zonka Feedback

Best for: Multi-channel feedback collection with strong offline capabilities

Zonka Feedback is a versatile platform that covers surveys, feedback forms, and CX measurement across email, SMS, web, in-app, and on-premise kiosks. Its strength lies in breadth of distribution channels.

Key Strengths:

• Kiosk and tablet-based feedback for physical locations
• Real-time response notifications and alerts
• Workflow automation for follow-up actions
• CX metrics dashboard with NPS, CSAT, and CES tracking
• HIPAA-compliant options for healthcare

Pricing: Starts around $49/month for the Starter plan. Professional and Growth plans range from $99 to $199/month. Enterprise pricing available.

Considerations: The interface can feel dense compared to Delighted’s minimalism. The learning curve is steeper, particularly for teams that valued Delighted’s simplicity.

4. AskNicely

Best for: Service-based businesses focused on frontline employee engagement and NPS

AskNicely was built specifically around NPS and customer experience for service businesses. It connects customer feedback directly to frontline teams, making it particularly effective for organizations where employee performance directly impacts customer satisfaction.

Key Strengths:

• Purpose-built NPS platform with deep methodology support
• Frontline employee coaching tools tied to feedback
• Mobile app for field teams and service managers
• Strong Salesforce and CRM integrations
• Automated follow-up workflows based on NPS responses

Pricing: AskNicely does not publish pricing publicly. Plans are typically quoted starting around $199/month and scale based on contacts and features. Enterprise agreements are common.

Considerations: The price point is significantly higher than what most Delighted users are accustomed to. The platform is also heavily NPS-focused, so teams relying on CSAT or CES surveys may find it limiting.

5. SurveySensum

Best for: Mid-market companies wanting AI-driven CX analytics at a competitive price

SurveySensum positions itself as an AI-enabled customer experience platform with text analytics and automated tagging. It targets the gap between basic survey tools and expensive enterprise platforms.

Key Strengths:

• AI-powered text analytics and theme detection
• Multi-channel survey distribution (email, SMS, WhatsApp, in-app)
• Role-based dashboards for different stakeholders
• Automated follow-up actions and ticket creation
• Strong presence in APAC markets with multilingual support

Pricing: Starts around $99/month for basic CX plans. Mid-tier plans with AI analytics run approximately $199 to $299/month. Enterprise pricing is custom.

Considerations: SurveySensum is still building its brand recognition in North American markets. Some integrations that Delighted users rely on may not be available natively and could require Zapier or custom API work.

6. Simplesat

Best for: Support teams that want CSAT embedded directly into helpdesk workflows

Simplesat takes a focused approach by embedding customer satisfaction surveys directly into helpdesk ticket interactions. If your primary use of Delighted was measuring support quality, Simplesat is worth a close look.

Key Strengths:

• Native integrations with Zendesk, Freshdesk, HubSpot, and ConnectWise
• One-click satisfaction ratings embedded in email signatures and ticket closures
• Clean, visual reporting dashboards
• Easy setup with minimal configuration required
• Testimonial collection and display features

Pricing: Starts at approximately $99/month for the Standard plan. Teams and business plans scale from there. A free trial is available.

Considerations: Simplesat is narrowly focused on support satisfaction. If you use Delighted for broader NPS programs, relationship surveys, or product feedback, Simplesat will not cover those use cases.

7. Nicereply

Best for: Customer support teams measuring CSAT, CES, and NPS within existing helpdesk tools

Nicereply, like Simplesat, specializes in support-centric feedback collection. It has been in the market for over a decade and has deep integrations with the major helpdesk platforms.

Key Strengths:

• In-signature and post-resolution survey distribution
• Native integrations with Zendesk, Freshdesk, LiveAgent, and Pipedrive
• CSAT, CES, and NPS survey types all supported
• Per-agent performance tracking and leaderboards
• Customizable survey design and branding

Pricing: Plans start around $59/month for small teams. Standard and professional plans range from $119 to $239/month based on the number of responses and features.

Considerations: Like Simplesat, Nicereply is primarily designed for support teams. It lacks the broader CX capabilities that Delighted offered for product and marketing teams. The analytics are serviceable but not as sophisticated as platforms with AI-powered analysis.

8. Retently

Best for: B2B SaaS companies running NPS, CSAT, and CES programs at scale

Retently is one of the closest direct competitors to Delighted in terms of product philosophy. It is clean, focused on CX metrics, and built for recurring survey campaigns with strong segmentation.

Key Strengths:

• Purpose-built for NPS, CSAT, and CES with strong methodology adherence
• Customer segmentation for targeted survey campaigns
• Automated survey workflows with smart send scheduling
• Clean reporting with trend analysis and benchmarking
• Integrations with Salesforce, HubSpot, Segment, Intercom, and Zapier

Pricing: Starts at approximately $25/month for the Basic plan (limited to NPS). Professional plans with all survey types and automation run approximately $99 to $249/month. Enterprise pricing is custom.

Considerations: Retently is a solid Delighted replacement for core NPS workflows. However, it lacks AI-powered analysis, physical feedback channels like QR codes, and voice feedback capabilities. If you are looking to upgrade your feedback stack rather than simply replicate it, you may outgrow Retently quickly.

Comparison Summary

Platform	Best For	NPS/CSAT/CES	AI Analysis	Multi-Channel	Starting Price
Customer Echo	Full-stack feedback intelligence	All three	Advanced	Email, web, QR, voice, SMS	Contact for pricing
SurveySparrow	Conversational surveys	All three	Basic	Email, web, SMS, offline	~$19/mo
Zonka Feedback	Offline and kiosk feedback	All three	Basic	Email, SMS, web, kiosk	~$49/mo
AskNicely	NPS for service businesses	NPS-focused	No	Email, web, SMS	~$199/mo
SurveySensum	AI CX analytics mid-market	All three	Moderate	Email, SMS, WhatsApp, in-app	~$99/mo
Simplesat	Helpdesk CSAT	CSAT-focused	No	Helpdesk embeds	~$99/mo
Nicereply	Support team metrics	All three	No	Helpdesk embeds	~$59/mo
Retently	B2B SaaS NPS programs	All three	No	Email, web, in-app	~$25/mo

Your Delighted Migration Checklist

Whether you have already chosen your replacement or are still evaluating, use this checklist to ensure nothing falls through the cracks during your migration.

Phase 1: Data Preservation (Complete by March 2026)

• Export all historical survey responses from Delighted in CSV format, including timestamps, scores, and open-text feedback
• Download your NPS trend data and any custom reports you rely on for board or stakeholder reporting
• Document your current survey configurations: question text, branding, distribution triggers, and audience segments
• Export your contact lists and any customer properties stored in Delighted
• Screenshot your dashboard layouts and saved views for reference when rebuilding

Phase 2: Platform Selection (Complete by April 2026)

• Run trials of 2-3 alternatives using real feedback scenarios from your business
• Test critical integrations: verify that your CRM, helpdesk, Slack, and any Zapier workflows can connect to the new platform
• Evaluate API compatibility if you have custom integrations built against the Delighted API
• Confirm data import capabilities: can the new platform ingest your historical Delighted data?
• Get stakeholder sign-off on the chosen platform, pricing, and implementation timeline

Phase 3: Implementation (Complete by May 2026)

• Import historical data into your new platform to maintain trend continuity
• Rebuild your survey templates matching your existing question sets and branding
• Configure distribution workflows: email triggers, web intercepts, link surveys, and any new channels
• Set up integrations: CRM sync, helpdesk connections, Slack notifications, and reporting dashboards
• Rebuild custom dashboards and reporting views for each stakeholder audience

Phase 4: Cutover (Complete by June 2026)

• Run parallel operations for 2-4 weeks, sending surveys from both Delighted and your new platform to validate response rates
• Redirect any embedded survey links from Delighted URLs to your new platform
• Update documentation and internal wikis referencing Delighted with new platform instructions
• Disable Delighted surveys once you have confirmed the new platform is capturing feedback reliably
• Final data export from Delighted as a backup before the June 30 deadline
• Notify your team that the migration is complete and provide training on the new platform

What Happens If You Do Not Migrate in Time?

This is worth stating clearly: after June 30, 2026, Delighted’s API endpoints will stop responding, embedded surveys will display errors, and your historical data will become inaccessible. There is no grace period, no legacy read-only mode, and no way to retrieve data after the shutdown date.

If your NPS surveys are embedded in your product, in transactional emails, or triggered through Zapier automations, those touchpoints will simply break. Customers will see dead links or error pages where your feedback forms used to be.

The reputational cost of broken feedback loops is real. Customers who take the time to share their experience and encounter a dead survey form are unlikely to try again. You do not just lose data; you lose the trust and goodwill that feedback collection represents.

Do not wait until May to start planning. The businesses that will come through this transition smoothly are the ones starting their evaluations now.

Why This Might Be an Opportunity, Not Just a Problem

Forced migrations are never fun, but they do present a rare opportunity to upgrade. If you have been using Delighted for years, your feedback strategy has likely evolved beyond what the platform was designed to support.

Consider what Delighted could not do that modern platforms now offer:

• AI-powered analysis that automatically surfaces themes and sentiment from thousands of responses, eliminating the manual reading that SurveyMonkey and basic tools still require
• Voice and QR code feedback that captures input from customers who will never fill out an email survey
• Automated case management that routes negative feedback to the right team member and tracks resolution
• Cross-channel intelligence that connects feedback from email surveys, web forms, voice recordings, and review platforms into a single view

If you are going to move anyway, move forward.

Frequently Asked Questions

When exactly is Delighted shutting down?

Delighted will fully shut down on June 30, 2026. No new subscriptions or renewals have been accepted since July 1, 2025. The last day to export your data through the Delighted dashboard is March 31, 2026, though the platform remains functional for active surveys until the June deadline. After June 30, all API endpoints, survey links, and dashboard access will be permanently disabled.

Can I migrate my historical Delighted data to a new platform?

Yes, but you need to act before March 31, 2026. Delighted allows you to export your survey responses, NPS scores, customer properties, and contact data in CSV format. Most alternative platforms, including Customer Echo, accept CSV imports and can ingest your historical data to preserve trend continuity. The key is to export early and verify the import before you lose access to the original data.

Is Qualtrics a good replacement for Delighted?

Qualtrics is the replacement that Qualtrics recommends, but it is not a practical fit for most Delighted users. Qualtrics is an enterprise experience management platform with pricing that typically starts at $1,500+ per year and requires significant implementation effort. If you valued Delighted for its simplicity, speed, and affordability, Qualtrics will feel like a dramatic overcorrection. It is better suited for large enterprises with dedicated research teams and complex survey programs.

Will my existing Delighted survey links and embeds break?

Yes. After June 30, 2026, any survey links, web embeds, email survey triggers, and API integrations connected to Delighted will stop functioning. This includes NPS surveys embedded in your product, post-purchase email surveys, and any Zapier or integration automations that rely on Delighted endpoints. You should audit all locations where Delighted surveys are deployed and plan to redirect them to your new platform before the shutdown date.

How long does it take to migrate from Delighted to a new feedback platform?

A typical migration takes 4 to 8 weeks depending on complexity. Simple setups with email NPS surveys and a few integrations can be migrated in under two weeks. More complex configurations involving custom API integrations, multiple survey types, embedded web surveys, and CRM workflows may take the full eight weeks. We recommend starting your evaluation no later than April 2026 and beginning active migration by May to leave adequate buffer time for testing and parallel operation.

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Delighted served the customer feedback community well for over a decade. As the platform sunsets, the best way to honor what it built is to find a home for your feedback program that carries the same commitment to listening to your customers. Whatever platform you choose, the most important thing is to keep those feedback channels open.