Most feedback tools collect data. We generate intelligence.
Your business is drowning in feedback it cannot act on. Surveys pile up in spreadsheets. NPS scores are just numbers without context. Online reviews get answered days late. And by the time someone reads a customer complaint, that customer is already gone.
Traditional tools ask customers to fill out long forms, then dump the data into dashboards nobody checks. The result? A graveyard of unread responses and missed opportunities to save relationships, improve operations, and grow revenue.
Customer Echo was built to fix this. Not with more surveys, but with a feedback intelligence engine that captures, understands, connects, and acts on every customer voice automatically.
Four pillars that transform scattered feedback into measurable business outcomes
Collect feedback across all touchpoints in real-time. No app downloads, no account creation, no friction.
AI analyzes every piece of feedback to identify sentiment, topics, trends, and actionable insights automatically.
Unify teams, tools, and customer data. Break down silos with 360-degree customer profiles and automated routing.
Turn insights into measurable results. Automated workflows, real-time alerts, and tracked outcomes drive business growth.
Customer Echo is not another survey tool. It is a feedback intelligence platform built for how businesses actually operate.
No IT team needed. No complex integrations. Generate your QR codes, embed a web widget, or share a feedback link and start collecting in minutes. Most businesses are live on their first day.
Customers speak instead of type. Our Whisper-powered transcription converts voice messages into structured data with full sentiment analysis. Voice captures emotion and context that text surveys miss entirely.
Not just a score on a dashboard. Our AI identifies specific topics, tracks emerging trends over time, and recommends concrete actions your team can take. You understand the why behind every metric.
Negative feedback triggers instant alerts to your team via Slack, email, or SMS. Managers can respond within minutes, not days. Turn unhappy customers into loyal advocates before they leave a public review.
Happy customers are guided to leave Google reviews with a single tap. Unhappy customers are routed to internal resolution so your team can fix the issue privately. Protect your online reputation automatically.
See how a feedback intelligence platform compares to legacy survey tools
| Feature | Customer Echo | Traditional Survey Tools |
|---|---|---|
| AI Sentiment Analysis | Advanced | Basic / None |
| QR Code Collection | Built-in | Not Available |
| Voice Feedback | Whisper-powered | Not Available |
| Setup Time | 5 minutes | Days / Weeks |
| Case Management | Automated | Manual / None |
| Google Reviews | Integrated | Not Available |
| Real-time Alerts | Instant | Delayed / None |
| Multi-channel | 6+ channels | 1-2 channels |
| Starting Price | $49/mo | $25-$200+/mo |
Trusted by restaurants, hotels, healthcare providers, retail chains, and service businesses worldwide
Start your free trial and see why businesses switch from traditional survey tools to Customer Echo's feedback intelligence platform.