The only feedback platform with built-in voice recording and AI-powered transcription. Capture richer, more emotional feedback in seconds.
Traditional feedback tools rely entirely on text. Customers face a blank text box and have to type out their thoughts on a small phone keyboard, often while standing in a checkout line or rushing to their next appointment. The result? Most people either skip it entirely or leave a few useless words like "fine" or "okay."
Text surveys miss the emotion behind the experience. A customer who types "the food was cold" might be mildly annoyed or absolutely furious β you cannot tell from text alone. Tone, urgency, and emotional context are lost entirely when the only option is typing.
Then there are the millions of customers who simply do not want to type: the elderly, people with visual or motor impairments, multilingual customers who are more comfortable speaking than writing in English, and anyone who is just too busy to stop and compose a written response.
The data tells the story: open-text feedback fields average just 8 words per response. Voice responses average 47 words. That is nearly 6x more detail per response β detail that reveals the real story behind every customer experience.
Three simple steps from scan to actionable insight. No apps, no accounts, no friction.
Your customer scans a QR code at your location, clicks a link in an email or SMS, or opens the feedback widget on your website. No app download, no account creation β just instant access to leave feedback.
Instead of typing, the customer taps the microphone icon and speaks for up to 60 seconds. They describe their experience naturally, the way they would tell a friend. No typing, no checkboxes, no friction.
OpenAI Whisper transcribes the audio with state-of-the-art accuracy in over 50 languages. Sentiment analysis detects emotion from both the words and tone. AI categorizes the feedback by topic automatically.
Voice unlocks a dimension of customer insight that text surveys simply cannot reach.
Voice responses average 5x more words than text. Customers naturally elaborate when speaking, providing context and detail they would never type out in a text box.
Tone of voice reveals what words alone cannot. Our AI detects frustration, delight, urgency, and sarcasm from audio patterns, giving you a complete picture of customer sentiment.
Voice feedback serves elderly customers, visually impaired users, those with motor disabilities, and low-literacy populations. Everyone deserves to share their experience, regardless of their ability to type.
Speaking takes 10 seconds to convey what takes 60 or more seconds to type. Faster feedback means higher completion rates and more responses captured while the experience is still fresh.
OpenAI Whisper supports over 50 languages automatically. International customers speak in their native language and the AI handles transcription and translation seamlessly.
Voice feedback is harder to fake and more genuine than checkbox surveys. When customers speak, you hear their real emotions and unfiltered thoughts about your business.
Some environments are built for speaking, not typing. Voice feedback captures insights in the moments that matter most.
Diners give feedback while walking out the door. No typing at the table, no lengthy surveys. A quick 15-second voice note captures everything about their meal, service, and atmosphere while the experience is fresh.
Elderly patients and those with mobility issues can simply speak their feedback. No small text fields, no fiddly checkboxes. Voice feedback makes patient experience surveys truly accessible for everyone.
International guests speak in their own language and the AI handles the rest. A Japanese guest, a German couple, a Brazilian family β each leaves feedback naturally, and your team reads it all in English.
Quick audio feedback at checkout captures the moment. Shoppers who would never stop to fill out a survey will happily speak for 10 seconds about their experience on the way out the door.
Enterprise-grade speech processing built on the most advanced AI models available. Every recording is handled with speed, accuracy, and care.
State-of-the-art speech recognition with industry-leading accuracy across accents, dialects, and background noise conditions.
Transcription completes in seconds, not hours. Feedback is available for your team to review the moment a customer finishes speaking.
AI analyzes sentiment from both the transcribed text and the audio tone, detecting nuances that text-only analysis would miss entirely.
Every voice response is automatically categorized by topic β service quality, wait times, cleanliness, product quality, staff behavior, and more.
Every voice recording generates a full searchable transcript. Search across thousands of responses to find mentions of specific products, staff, or issues.
A side-by-side comparison of what you get when customers speak versus when they type.
| Feature |
Voice Feedback
| Text Surveys |
|---|---|---|
| Average Response Length | 47 words | 8 words |
| Emotion Detection | Text + tone analysis | Text only (limited) |
| Completion Speed | 10-15 seconds | 60+ seconds |
| Accessibility | Universal (speak naturally) | Requires typing ability |
| Language Support | 50+ languages (automatic) | Requires manual translation |
| Data Richness | Context, emotion, nuance | Brief, surface-level |
| Completion Rate | 72% average | 23% average |
Start collecting voice feedback today. Deploy in 5 minutes, no technical setup required.