Turn Every Customer Interaction
Into Actionable Intelligence

The modern CXM platform that captures feedback through QR codes and voice, analyzes with AI, and drives immediate action. Know what customers think the moment they think it. Transform feedback into cases. Track sentiment evolution. All in one intelligent CXM platform.

Start Your CXM JourneyBook a Demo
Your Customer
Scan QR Code
Customer Echo QR Code

Point your camera at the QR code

feedback.starbucks.com

We'd love your feedback

Please take a few minutes to answer the following questions to help us improve the platform.

Feedback data flows instantly to your dashboard
Your Business

Customer Experience Dashboard

LIVE
247
Total Feedback
+12%
18
New Responses
Today
72
NPS Score
Good
4.3
CSAT Score
/5.0

AI Sentiment Analysis

Positive74%
Neutral18%
Negative8%
Sentiment improving +5% this week

Recent Customer Feedback

2 Urgent
Sarah M.
Sarah M.

Excellent service! The staff was incredibly helpful.

2 mins ago
David L.
David L.

Quick response to my inquiry. Very satisfied.

5 mins ago
Emma K.
Emma K.

Product quality could be better for the price.

8 mins ago

πŸ’‘ AI-Powered Recommendations

Updated 1 min ago

Contact 2 customers with urgent issues within the next hour

Review pricing feedback from 3 customers this week

Share positive feedback with the support team

Customer Experience Management, intelligent, instant.

Feedback Collection Suite

Complete omnichannel feedback collection through QR codes, embedded forms, voice recording, and NPS surveys. Capture every customer voice at the moment that matters most, achieving response rates 3x higher than traditional methods.

  • QR codes for physical locations - restaurants, retail, events
  • Embedded forms for websites with one-line integration
  • Voice recording captures emotion and nuance
  • Built-in NPS & satisfaction surveys with 95% completion rates
Learn More β†’
Your Customer
Scan QR Code
Customer Echo QR Code

Point your camera at the QR code

feedback.starbucks.com

We'd love your feedback

Please take a few minutes to answer the following questions to help us improve the platform.

Feedback data flows instantly to your dashboard
Your Business

Customer Experience Dashboard

LIVE
247
Total Feedback
+12%
18
New Responses
Today
72
NPS Score
Good
4.3
CSAT Score
/5.0

AI Sentiment Analysis

Positive74%
Neutral18%
Negative8%
Sentiment improving +5% this week

Recent Customer Feedback

2 Urgent
Sarah M.
Sarah M.

Excellent service! The staff was incredibly helpful.

2 mins ago
David L.
David L.

Quick response to my inquiry. Very satisfied.

5 mins ago
Emma K.
Emma K.

Product quality could be better for the price.

8 mins ago

πŸ’‘ AI-Powered Recommendations

Updated 1 min ago

Contact 2 customers with urgent issues within the next hour

Review pricing feedback from 3 customers this week

Share positive feedback with the support team

Intelligence Engine

Advanced AI analyzes every piece of feedback for sentiment, trends, and actionable insights. Our Intelligence Engine combines sentiment analysis, predictive modeling, and automated recommendations to transform raw feedback into strategic intelligence.

  • 92% accuracy in sentiment and emotion detection
  • Automatic categorization and topic identification
  • NPS driver analysis reveals what impacts loyalty
  • Predictive analytics forecast future satisfaction trends
Learn More β†’

AI Sentiment Analysis

😞
Negative
Frustration: 50%Disappointment: 50%

NPS & Satisfaction Scoring

Automated measurement of NPS, CSAT, CES and custom metrics with real-time tracking. Industry benchmarking, predictive analytics, and automated reporting turn scores into actionable insights with 95% survey completion rates.

  • Built-in NPS surveys with 95% completion rate
  • Real-time CSAT, CES, and custom score tracking
  • Industry benchmarking shows where you stand
  • AI predicts future satisfaction trends
Learn More β†’
NPS Survey95% completion rate

How likely are you to recommend our service to a friend or colleague?

Not at all likelyExtremely likely
Smart timing based on customer journey
Live NPS Score
72+5
60% Promoters25% Passives15% Detractors

Customer Relationship Hub

Build comprehensive 360Β° customer profiles with complete interaction history, journey tracking, and unified timeline. Every interaction adds depth to customer stories, enabling truly personalized experiences and deeper relationships.

  • Automatic profile building from every interaction
  • Complete timeline view of all customer touchpoints
  • Journey tracking with satisfaction at each stage
  • Zero manual data entry required
Learn More β†’

Sofia Schmidt

πŸ“§sofia.schmidt@example.com
πŸ“±650-226-4880
πŸ“San Francisco, Bay Area
NPS
6
πŸ“

Notes

"VIP premium customer. Prefers email. Q3 shipping resolved smoothly. High loyalty program engagement."

Lucy3 days ago
πŸ’¬

Feedbacks

1

Experienced minor issues with the service but praises our product.

πŸ“

Cases

1
πŸ”₯OPEN

Delivery delayed - weather. Alternative shipping arran...

Today

Response & Resolution

Smart case management with automated workflows and intelligent routing. Critical feedback converts to cases instantly, with AI-powered routing, automated responses, and two-way messaging ensuring 75% faster resolution times.

  • Automatic case creation from critical feedback
  • AI-powered routing to the right team instantly
  • Workflow automation for repetitive tasks
  • Two-way messaging with email integration
Learn More β†’

Case Info - Work on the case

😊
POSITIVE
β€’

Recent Activity

Case opened2m
Customer replied5m
Agent assigned8m

Case Topics - Key insights from customer feedback

  • Product quality exceeds expectations
  • Delivery time faster than promised
  • Support team response time under 2 minutes

Two-Way Communication - Live conversation with customer

KE
Kamryn EmardCustomer21:12

Hi, I've been having issues with my recent order. The product arrived damaged and I'm not sure how to proceed with getting a replacement.

JS
John SmithSupport Agent21:15

I'm sorry to hear about the damaged product. I can definitely help you with a replacement. Let me pull up your order details.

KE
Kamryn EmardCustomer21:18

Thank you for the quick response! The order number is #12345.

JS

Performance Analytics

Monitor performance with real-time dashboards and receive AI-generated reports automatically. From live metrics to scheduled insights, make data-driven decisions with confidence while saving countless hours on manual analysis.

  • Live dashboards update in real-time
  • AI-generated daily, weekly, and monthly reports
  • Predictive insights and early warning system
  • Executive-ready formatting with your branding
Learn More β†’
Total & Recent
127
↑ 23%
34
Last 7 days
Sentiment
87%
87% Posβ€’8% Neg
Daily Avg
4.8
per day
Top Sources
1. Feedback
47

Live Activity Feed

Recent customer feedback and sentiment analysis

Sarah ChenNegative sentiment detected2 minutes ago

Customer reports billing issue and requests immediate resolution. Escalating to finance team for priority handling.

Michael Johnson8 minutes ago

Excellent service experience! The support team resolved my technical issue within 15 minutes. Very impressed with the quick response.

Emma Rodriguez12 minutes ago

Product delivery was on time and packaging was secure. The ordering process could be more intuitive but overall satisfied.

Loved by Teams Worldwide

Join 500+ businesses already transforming customer feedback into growth

"Customer Echo transformed how we understand and respond to our guests. We now catch issues before they become complaints and turn unhappy customers into loyal advocates."
Marco DiSilva
CEO
Bella Italia Restaurant Group
"CustomerEcho helps us spot operational friction across our locations before it ever shows up as a Google review. Our managers actually look forward to the daily insights."
Priya Ramachandran
Director of Operations
Northwind Retail Group
"Customer Echo helps us deliver the personalized, proactive service our guests expect. We now fix issues before checkout and turn potential detractors into promoters."
James Wellington
VP of Operations
LuxeStay Hotels
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