Transparent Pricing Built forBusiness Growth

A location represents any distinct physical or virtual business presence where you serve customers - including retail stores, restaurants, service centers, franchises, pop-up locations, or food trucks. Each location with its own address or distinct customer base counts as one unit for billing purposes.

Yes, plan transitions are seamless. You can upgrade from Solo to Business when adding your second location, and billing adjusts automatically. Downgrades are also supported with 30 days notice to ensure proper data transition.

Unlimited means no per-response charges, no monthly response limits, and no overage fees for standard business use. Our fair use policy applies only to extreme edge cases (such as QR codes on millions of consumer products), covering less than 0.1% of location-based businesses.

Volume discounts activate automatically when you reach qualifying thresholds: 10% off at 10+ locations, 20% off at 25+ locations, and 30% off at 50+ locations. Discounts apply to your entire account immediately upon reaching each tier, with no manual intervention required.

Yes, we accommodate both centralized and distributed billing models. Franchisees can maintain individual accounts with separate billing, or you can manage all locations under a master account with consolidated billing. Both approaches maintain full data segregation and reporting capabilities.

Locations can be paused and reactivated as needed, with billing only for active periods. During pauses, all historical data remains securely stored and accessible, ensuring continuity when operations resume. This flexibility supports seasonal businesses, pop-up locations, and temporary events.

Only a business email address is required to begin your 14-day free trial. No credit card, phone number, or detailed business information is needed upfront. Payment details are only collected when you choose to continue after the trial period.

You maintain complete ownership of your data at all times. Customer feedback, analytics, and reports can be exported in standard formats (CSV, JSON, PDF) whenever needed. There are no restrictions on data portability, and no vendor lock-in policies.

CustomerEcho is SOC 2 Type II certified and maintains GDPR and CCPA compliance. We implement enterprise-grade security with end-to-end encryption, regular security audits, and maintain a 99.97% uptime SLA with 24/7 monitoring.