AI & Analytics Components

Sentiment analysis, AI insights, and intelligent data processing

12 components
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AI Intelligence Visual

@/components/visuals/ai-intelligence-visual.astro

Live AI analysis dashboard showing real-time feedback processing with customer feedback, sentiment analysis, and AI insights.

AI-powereddashboardreal-timeanalytics
AI Analysis Dashboard
Live

Recent Feedback

5

"Excellent service! Food was amazing and staff very helpful."

Positive โ€ข Sarah M. โ€ข 2m ago
2

"Waited 25 minutes, food was cold. Very disappointed."

Urgent โ€ข Mike R. โ€ข 5m ago
3

"Good food, reasonable prices. Could use more vegetarian options."

Neutral โ€ข Jennifer D. โ€ข 8m ago

AI Insights

Service Wait Time Food Quality Menu
1 Urgent Issue Detected
Auto-routed to Operations Manager
Follow-up scheduled with Mike R.
96%
Accuracy
0.3s
Response
3
Analyzed

AI Sentiment Analysis

@/components/visuals/ai-sentiment-visual.astro

Understand the emotion behind every piece of feedback with 95% accuracy. Our AI automatically categorizes feedback, detects urgency levels, identifies trends, and flags critical issues.

AI-poweredsentimentanalysisreal-time
  • 95% accuracy in sentiment detection
  • Automatic urgency scoring and alerts
  • Topic categorization and trend identification
  • Multi-language support with cultural context

AI Analysis

95% Confidence
๐Ÿ˜ 
NEGATIVE
85% Negative
โš ๏ธ Urgency Level
CRITICAL

Multiple contact attempts, service failure

Service Complaint Product Issue Support Delay
  • โ€ข Response time exceeding 72 hours
  • โ€ข Damaged product received
  • โ€ข Multiple unsuccessful contact attempts
  • โ€ข Premium service expectations unmet
๐Ÿ“ž
Immediate Callback Contact customer within 30 minutes
NOW
๐Ÿ“ฆ
Replace Product Expedite replacement with priority shipping
Today
๐Ÿ‘ค
Escalate to Manager Assign senior support specialist
1 hour
๐Ÿ“Š
Pattern Detected: 15% increase in delivery complaints this week. Consider reviewing shipping partner performance.

Sentiment Analysis Visual

@/components/visuals/sentiment-analysis-visual.astro

Multi-stage animated visualization showing real-time sentiment analysis with emotion tracking, velocity indicators, and proactive alerts for emerging issues.

AI-poweredsentimentanimatedreal-time

AI Sentiment Analysis

๐Ÿ˜ž
Negative
Frustration: 50% Disappointment: 50%

Sentiment Trends Visual

@/components/visuals/sentiment-trends-visual.astro

Simplified vector-style visualization of AI sentiment analysis trends. Shows real-time positive, neutral, and negative sentiment tracking with smooth curves and clean geometric shapes.

AI-poweredsentimenttrendsvisualization

AI Sentiment Dashboard (High-Fidelity)

@/components/visuals/sentiment-analysis-dashboard.astro

High-fidelity version of the AI sentiment analysis dashboard. Features real-time metrics including total feedback count, sentiment breakdown, recent activity, daily average, and live activity feed.

AI-powereddashboardsentimentreal-timehigh-fidelity
Total & Recent
127
โ†‘ 23%
34
Last 7 days
Sentiment
87%
87% Pos โ€ข 8% Neg
Daily Avg
4.8
per day
Top Sources
1. Feedback
47

Live Activity Feed

Recent customer feedback and sentiment analysis

Sarah Chen Negative sentiment detected 2 minutes ago

Customer reports billing issue and requests immediate resolution. Escalating to finance team for priority handling.

Michael Johnson 8 minutes ago

Excellent service experience! The support team resolved my technical issue within 15 minutes. Very impressed with the quick response.

Emma Rodriguez 12 minutes ago

Product delivery was on time and packaging was secure. The ordering process could be more intuitive but overall satisfied.

AI Recommendations

@/components/visuals/ai-recommendations-visual.astro

Proactive AI-powered recommendations for customer service actions. The system analyzes feedback sentiment and automatically suggests prioritized actions.

AI-poweredrecommendationsautomatedproactive
  • Automatic action recommendations based on feedback sentiment
  • Priority levels: Urgent, High, Medium
  • Context-aware suggestions for service recovery
  • Proactive churn prevention recommendations
๐Ÿค–
AI Recommendations
Immediate Follow-up Required
Contact customer within 2 hours to address concerns
Urgent
Service Recovery Action
Offer compensation and escalate to manager
High
Monitor Customer Journey
Track future interactions to prevent churn
Medium

Emotion Detection

@/components/visuals/emotion-detection-visual.astro

AI-powered emotion detection that identifies joy, frustration, anger, disappointment, satisfaction, and more. Our AI recognizes 12 distinct emotional states with confidence scoring.

AI-poweredemotiondetectionanimated
  • Detects subtle emotional cues and mixed emotions
  • Tracks emotional journey within single pieces of feedback
  • Understands frustration hidden behind formal language
  • Confidence scoring for each emotional state identified

AI Generated Insights

2
1

Customer is highlighting the problem with her response before and wants faster resolution of their problems with the product.

Technical SupportResponse TimeProcess Improvement
Frustrated Impatient
2

Customer is most happy about the fact that her request was handled with great care and is impressed by the polite staff.

Customer CareAfter Sales
Satisfied Impressed

Urgency Scoring

@/components/visuals/urgency-scoring-visual.astro

AI-powered urgency detection that automatically flags critical issues requiring immediate attention. The system identifies urgent language patterns and potential legal action phrases.

AI-poweredurgencydetectionanimated
  • Identifies urgent keywords like 'immediately,' 'terrible,' 'never again'
  • Detects phrases indicating potential legal action
  • Machine learning improves accuracy based on your responses
  • Customizable escalation triggers by industry and business type

Filter by Sentiment

Filter by Tags

Topic Categorization

@/components/visuals/topic-categorization-visual.astro

AI automatically tags feedback by topic - product, service, pricing, support. No manual sorting required. Recognizes hundreds of topics out-of-the-box.

AI-poweredcategorizationautomatedanimated
  • Creates hierarchical topic structures like 'Service > Staff > Friendliness'
  • Handles multi-topic feedback correctly
  • Custom taxonomy support for industry-specific categories
  • Automatically learns new topics from your business context

Filter by Category

Universal Language Understanding

@/components/visuals/universal-language-visual.astro

Accept and analyze feedback in any language automatically. Our AI seamlessly translates and understands feedback regardless of language, dialect, or cultural expression.

AI-poweredlanguagetranslationanimated
  • Works with virtually any language automatically
  • No language configuration or setup required
  • Understands cultural context and local expressions
  • Handles mixed languages, slang, and colloquialisms
feedback.yourcompany.com

Share Your Feedback

Speak your language, we'll understand

๐Ÿ‡บ๐Ÿ‡ธ English

AI Language Processing

Automatic translation and understanding

Language Detected

Your feedback will appear here...

AI translation will appear here...

Supported Languages
๐Ÿ‡บ๐Ÿ‡ธ English
๐Ÿ‡ช๐Ÿ‡ธ Spanish
๐Ÿ‡จ๐Ÿ‡ณ Chinese
๐Ÿ‡ธ๐Ÿ‡ฆ Arabic
๐Ÿ‡ฏ๐Ÿ‡ต Japanese
๐Ÿ‡ซ๐Ÿ‡ท French
๐Ÿ‡ฐ๐Ÿ‡ท Korean
๐Ÿ‡ฎ๐Ÿ‡ณ Hindi

Business Impact Visual

@/components/visuals/business-impact-visual.astro

Business impact metrics and growth visualization showing key performance indicators, revenue growth trends, and ROI measurements.

analyticsmetricsROIvisualization

Satisfaction Metrics Visual

@/components/visuals/satisfaction-metrics-visual.astro

Real-time NPS, CSAT, and custom satisfaction scores with trend analysis and benchmarking. Four-stage animation showcases data collection, trend analysis, industry benchmarking, and predictive insights.

metricsNPSCSATanimateddashboard

Live Satisfaction Scores

NPS
9 Promoter
CSAT
87% Above Avg
Custom
92% Excellent

Satisfaction Trends

+12%
This Month
+34%
3 Months

Industry Benchmarks

Your Score
87% Above Avg
Industry Avg
72% Standard
Above Average
+15pts Excellent

Predictive Insights

Next Month โ†— 89%
+2% predicted growth
Risk Areas 3 Segments
Location: Downtown needs attention
Interactive Drill-down