Case Management Components

Customer case tracking, team collaboration, and profile building

7 components
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Hero & Landing Feedback Collection AI & Analytics Case Management Dashboards & Reporting Brand Examples Pricing

Case Management Interface

@/components/visuals/case-management-visual.astro

Detailed view of the case management interface showing case info, topics, notes, messages, and activity tracking. Features real-time messaging, status management, and comprehensive case documentation.

casesinterfacemessagingreal-time

Case Info - Work on the case

😊
POSITIVE
β€’

Recent Activity

Case opened 2m
Customer replied 5m
Agent assigned 8m

Case Topics - Key insights from customer feedback

  • Product quality exceeds expectations
  • Delivery time faster than promised
  • Support team response time under 2 minutes

Two-Way Communication - Live conversation with customer

KE
Kamryn Emard Customer 21:12

Hi, I've been having issues with my recent order. The product arrived damaged and I'm not sure how to proceed with getting a replacement.

JS
John Smith Support Agent 21:15

I'm sorry to hear about the damaged product. I can definitely help you with a replacement. Let me pull up your order details.

KE
Kamryn Emard Customer 21:18

Thank you for the quick response! The order number is #12345.

JS

Automatic Case Creation

@/components/visuals/automatic-case-creation-visual.astro

AI-powered automatic case creation that identifies urgent feedback and creates prioritized cases with suggested actions. Machine learning algorithms analyze feedback content, customer history, and business context.

casesAI-poweredautomatedprioritization
  • Automatic case categorization by department and issue type
  • Suggested response templates based on similar resolved cases
  • Escalation paths determined by complexity analysis
  • Priority scoring considers customer tier and history
AI Auto-Case Creation

Case Info - Work on the case

😠
NEGATIVE
β€’

Recent Activity

Case auto-created Now
Priority assigned 1m
Department notified 2m

Case Topics - Key insights from customer feedback

  • Product damage - physical damage to item
  • Packaging issue - torn and inadequate protection
  • Refund request - customer seeking full refund
  • Service complaint - dissatisfaction with premium pricing
  • Urgent resolution needed - immediate action required
AI Analysis: High Priority Shipping & Quality

Customer Cases Interface

@/components/visuals/customer-cases-visual.astro

Clean customer case management interface showing feedback cases with status filters, sorting options, and detailed case cards.

casesinterfacemanagementanimated
  • Filter cases by status: Open, Closed, Pending, Resolved
  • Card and list view options with sorting capabilities
  • Detailed case information with customer details and feedback
  • Real-time status indicators and activity timestamps

Customer Cases

This is a list of all your customer cases.

πŸ”₯ OPEN
Heaven Bednar
The checkout process was incredibly smooth and intuitive. I especially appreciated the multiple payment options and the clear shipping cost calculator. Will definitely be ordering again!
Today
πŸ”₯ OPEN
Darien Goldner
I had an issue with my recent order where the wrong size was delivered. However, your customer service team resolved it within hours and sent a replacement immediately. Outstanding service recovery!
Today
πŸ”₯ OPEN
Marcus Chen
Love the new features in the latest update! The search functionality is much faster now. Could you add dark mode support in future releases?
Yesterday
πŸ”₯ OPEN
Sarah Mitchell
Having trouble syncing data across devices. The mobile app seems to lag behind the web version. Support team has been very helpful so far.
Yesterday

Automatic Profile Building

@/components/visuals/automatic-profile-building-visual.astro

Every feedback and interaction enriches customer profiles without manual work. Our AI automatically captures and structures customer data from every touchpoint.

profileautomatedAI-poweredanimated
  • Zero manual data entry required
  • AI extracts insights from unstructured feedback
  • Profile enrichment from multiple data sources
  • Real-time profile updates as new information arrives

Sofia Schmidt

πŸ“§ sofia.schmidt@example.com
πŸ“± 650-226-4880
πŸ“ San Francisco, Bay Area
NPS
6
πŸ“

Notes

"VIP premium customer. Prefers email. Q3 shipping resolved smoothly. High loyalty program engagement."

Lucy 3 days ago
πŸ’¬

Feedbacks

1

Experienced minor issues with the service but praises our product.

πŸ“

Cases

1
πŸ”₯ OPEN

Delivery delayed - weather. Alternative shipping arran...

Today

Team Collaboration

@/components/visuals/team-collaboration-visual.astro

Share notes, tag colleagues, and build institutional knowledge. Collaborative customer intelligence platform that ensures everyone on your team has access to the insights they need.

collaborationteamnotesanimated
  • Internal notes and team communications
  • Colleague tagging and notifications
  • Knowledge sharing across departments
  • Collaborative case management and handoffs

Team Collaboration

Enterprise
MJ

Michael Johnson

TechCorp Solutions
πŸ“§ m.johnson@techcorp.com
πŸ“± 415-555-0142
πŸ“ San Francisco, CA
πŸ“

Notes

Alex Rivera Support 2 hours ago

@sarah.chen Can you review the enterprise discount for this customer? They mentioned a 15% rate during our last call but invoice shows 10%.

Sarah Chen Finance 1 hour ago

@alex.rivera Reviewed and corrected. The 15% discount has been applied. @james.wilson FYI - we need to update the automation rules for enterprise accounts.

Unified Timeline

@/components/visuals/unified-timeline-visual.astro

Complete chronological history of all interactions, feedback, purchases, and support cases in one view. Interactive timeline shows every touchpoint with your business.

timelinehistoryinteractiveanimated
  • Context about each interaction with sentiment analysis
  • Filter by date range, interaction type, or team member
  • Export timeline data for deeper analysis or compliance
  • Outcome tracking for every customer touchpoint

⏱️ Customer Timeline

Total Interactions 47
Avg. Sentiment
72%
Outcomes
12 3 2
πŸ’¬
Today 2:45 PM
acknowledged

Product Feedback Submitted

Customer provided detailed feedback about the new dashboard interface

Love the new analytics features! The real-time updates are exactly what we needed.

Sentiment
85%
Handled by Auto-collected
🎫
Today 10:30 AM
resolved

Support Ticket #4521 Resolved

Login issue resolved after password reset

Customer was unable to access account. Password reset completed successfully.

Sentiment
65%
Handled by Marcus Chen
πŸ’³
Yesterday 4:15 PM
completed

Premium Plan Upgraded

Upgraded from Basic to Premium subscription

Annual Premium Plan - $2,400/year. Applied 20% loyalty discount.

Sentiment
90%
Handled by Sales Team
Amount $2,400
πŸ“§
3 days ago 11:45 AM
engaged

Email Campaign Opened

Opened 'New Features Announcement' email

Clicked through to feature documentation. Spent 4 minutes on page.

Sentiment
70%
Handled by Marketing Automation
πŸ’¬
5 days ago 3:20 PM
resolved

Live Chat Session

Inquired about API rate limits

Question answered in 3 minutes. Customer satisfied with response time.

Sentiment
82%
Handled by Sarah Johnson
🌐
1 week ago 9:00 AM
browsed

Website Visit - Pricing Page

Viewed pricing comparison table

Spent 6 minutes comparing plans. Viewed Enterprise features.

Sentiment
70%
Handled by Web Analytics
⚠️
2 weeks ago 2:30 PM
escalated

Bug Report Submitted

Reported issue with CSV export function

Export failing for datasets over 10,000 rows. Experiencing timeout errors.

Sentiment
35%
Handled by QA Team

Live Activity Feed

@/components/visuals/live-activity-feed-visual.astro

Real-time stream of customer feedback and case updates across your organization. Monitor all customer interactions as they happen with instant notifications.

real-timefeedactivityanimated
  • Live updates of all customer feedback and case creation
  • Visual indicators for case types and feedback sentiment
  • Timestamp tracking for all activities
  • Quick overview of recent customer interactions

Live Activity Feed

Recent customer feedback and case updates

Heaven Bednar New case created - "Customer reported cold food at downtown location. Kitchen staff notified and meal replacement offered. Manager following up with kitchen procedures review."
22 hours ago
Arnold Daugherty "Excellent service from the Front of House team! Sarah went above and beyond to accommodate our large group. Will definitely be returning soon."
22 hours ago
Aubree Christiansen "The new mobile ordering system is fantastic. Saved me 15 minutes during lunch rush. Food was ready exactly when promised. Great implementation of technology!"
22 hours ago